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ATL311 will be closed Monday, 1/20/2020 in observance of MLK Day. There will be no solid waste collection on 1/20 and services will be delayed by one day.


During June 2016, the City of Atlanta welcomed five South Fulton communities including Cascade Falls, Cascade Manor, Cottages at Cascade, Danforth Road/Quality Living Services, and the commercial corridor of Northwest Cascade into Atlanta. As part of the annexation, neighborhoods began receiving city services on July 1, 2016. The City of Atlanta committed to providing every resident in these communities with best-in-class customer service. On September 8, 2016, the Fulton County Superior Court ruled that these annexations were invalid. The City of Atlanta appealed that decision to the Georgia Supreme Court. This appeal stayed the Superior Court’s ruling and allowed the continuous delivery of services. However, on September 20, 2016, the Georgia Supreme Court unexpectedly lifted the stay while Atlanta’s appeal is pending. Consequently, these communities are once again part of unincorporated Fulton County unless and until the Georgia Supreme Court rules otherwise. The City of Atlanta is working closely with Fulton County to ensure that residents experience a seamless transition. The City of Atlanta will deliver sanitation services to affected residents until the end of September. In addition, public safety services currently provided by the Atlanta Police Department, Atlanta Fire Rescue Department and the Atlanta 911 Center are being transitioned back to Fulton County. The City’s Department of Watershed Management will continue to provide water services, while Fulton County will continue to provide sewer services. Pursuant to Fulton County Court Ruling 2016CV277840 the City of Atlanta will discontinue pick-up of household garbage, recycling, and yard trimmings in the area of Cascade Falls, Cascade Manor, and Danforth QLS; all City of Atlanta waste collection containers will be removed Friday, September 30, 2016. Please contact the Fulton County Customer Service line at 404.612.4000 or visit the County’s website at for a list of service providers for your area. Notice of Service Discontinuation Cascade Falls Notice of Service Discontinuation Cascade Manor Notice of Service Discontinuation Danforth QLS

Independence Day 2019

ATL311 will be closed on Thursday, July 4th, and Friday, July 5th in observance of Independence Day. There will be no solid waste, recycling, yard trimming or bulk collections on Thursday, July 4th. Collections will be delayed by one day for the remainder of the week. -Thursday collections will resume on Friday -Friday collections will resume on Saturday

DWM 14th Street Waterworks Facility Leak Repair

Who: The City of Atlanta Department of Watershed Management (DWM) What: DWM discovered a pipe leak at the 14th Street Waterworks Facility near the Hemphill Steam Pump Station. Out of an abundance of caution, DWM is notifying all customers, critical facilities and businesses to be prepared in the event of possible loss of water service over the course of the repairs. To mitigate the risk of an interruption, prep work to install leak control equipment is currently underway. When: Repair efforts will begin on Tuesday, April 2, 2019 at 8 a.m. and will continue until the leak is repaired. Media: DWM will provide up-to-date information regarding the repair via the DWM website, media, robocalls and social media. For more information click here.

New Scheduled Bulk Pick-Up!

The City of Atlanta currently collects bulk rubbish within each quadrant one week out of each month. Beginning April 1, 2019, Solid Waste Services will schedule bulk pick-ups. Things to Know for Scheduled Bulk Pick-Up Beginning April 1, 2019: • Customers may have up to 12 scheduled bulk pick-ups a year; if exceeded, the resident is charged a fee of $325 • Bulk items shall not be placed at the curb before 7 p.m. on the day before the scheduled pick-up day • If bulk items are placed on the curb before 7 p.m. the day before, a citation will be issued • If bulk items are placed on the curb without scheduling, written warnings will be issued from April 2019-June 2019 • Effective July 1, 2019, residents will be charged $325 for not scheduling bulk • Bulk must be scheduled in advance What is considered bulk? • Mattresses (3 or more) • Sleeper sofa • Dining room set • White goods (washer, dryer, refrigerator, stove) • Bedroom suite (dresser + chest of drawers + nightstand + mattress) • 20+ bags of yard trimmings What is not considered bulk? • Tires • Motor Vehicle Parts • Building Material/Construction & Demolition Waste How do you schedule bulk pick-up? • Call 311 at 404-546-0311 • Online at • Mobile app by searching ATL311 in your app store • @ATL311 on social media For more information click here!

Happy Holidays!

City of Atlanta offices will be closed on Tuesday, December 24th, Wednesday, December 25th and Wednesday, January 1st. There will be no solid waste, recycling, or yard trimming collections on 12/25/19 or 1/1/20 and collection will be delayed by one day the remainder of those weeks. Solid waste collection on Tuesday, December 24th will not be affected.

APD License Review Board

The City of Atlanta Police Department of License and Permits has confirmed there will be no License Review Board meeting tomorrow, 10/22/19, due to a lack of quorum. The License Review Board meeting has been rescheduled for Tuesday 10/29/19 and will be located in the Council Chambers at 5:00PM.

Memorial Day

There will be no solid waste, recycling or yard trimming collections on Memorial Day, Monday, May 27th. Collections will resume on Tuesday and be delayed by one day for the remainder of the week. To view the holiday collection schedule click here.

Atlanta Police License Review Board

Due to The District 3 runoff election to be held on April 16th, The Atlanta Police Departments License Review Board previously scheduled for that day has been changed to Tuesday, April 23rd. Our License Review Board Dates for the month of April are: April 2, 2019 April 23, 2019 For more information in reference to the License and Review Board please click here.

Love Our City Campaign

The annual Love Our City Community Improvement Campaign is underway now until March 15th! To submit a request, please send an email to and include Love Our City in the subject line or dial 311, Monday through Friday, 7 a.m. to 7 p.m. Requests you can submit include, but are not limited to: Trash pick-up Grass cutting Debris removal Graffiti removal Boarding abandoned buildings Requests will be reviewed on a first-come, first-serve basis and will be scheduled accordingly. Any requests received by the DOC that do not fall within the scope of the department’s capabilities will be forwarded to the appropriate city agency for consideration.