solution home » services » solution Report Loose Metal Plate- Department of Public WorksTo report a loose, missing, or damaged street plate, contact Customer Service at 404-546-0311, 24 hours a day, 7 days a week. A first responder will be dispatched to the location to investigate the problem within 24 hours. To report a loose metal plate online, click the Create Request button below and your request will be submitted for review.Utilize the Metal Plate View (link below) to verify the address of a metal plate, determine how long a metal plate has been in place, what the anticipated plate removal date is, and if the plate is serviced by the Department of Public Works (DPW) or the Department of Watershed Management (DWM). NOTE: If the plate is serviced by the Department of Watershed Management, please search the ATL311.com portal for the article “Replace/Readjust Loose Street Plate for Department of Watershed”. Metal Plate ViewThis Article was created on: 12/20/2016This Article was last updated on: 03/21/2019You can tell us about your request here on the internet OR by calling the Customer Service Center at 311, or 404-546-0311.