solution home » services » solution Missed Residential GarbageHousehold garbage, recycling, and yard trimmings are collected on a weekly basis. To determine your service day, please visit the Office of Solid Waste Services website and utilize the “My Schedule” tool (link below). If your garbage was missed and is being reported after 5:00 PM on the scheduled day of collection or the following day, an online service request may be submitted by clicking the “Create Request” button below or you may contact Customer Service at 404-546-0311. NOTE: If it is before 5:00 PM on your scheduled collection day and you would like to report a missed pick-up online, please search the ATL311.com web portal for the article “Missed Collections Day of Scheduled Service”. Office of Solid Waste ServicesThis Article was created on: 07/08/2018This Article was last updated on: 02/07/2019You can tell us about your request here on the internet OR by calling the Customer Service Center at 311, or 404-546-0311.