solution home » services » solution Information on How to Dispute Your Water and Sewer BillCustomers who believe they may have been billed incorrectly have the right to dispute the bill per Atlanta City Code Section 154. Please note that Atlanta City Code Section 154 requires all requests to dispute bills to be in writing. The City of Atlanta does not adjust bills based on toilet/faucet leaks except in cases where medical certification for a qualified hearing impairment is provided.Customers that are dissatisfied with the dispute decision have the right to appeal within seven (7) business days of the date that the decision letter was mailed.Criteria for requesting a dispute:  • Dispute must be requested in writing by the customer or via a customer service agent on behalf of the customer  • Request must be received within 12 months of the bill in dispute  • Customer must pay the average bill amount, as determined by the department, for the billing period(s) being disputed How to request a dispute:• Online –  ATL311.com - Click the Create Request button below • Telephone –  ATL311 at 404-546-0311To submit an online dispute request, click the Create Request button below. Complete all fields, including:  (1) Contact First and Last Name (Business Name if applicable)  (2) Email Address  (3) In the “Address” field please list the service Address, not mailing addressIn the Customer Notes box, include:  - Account number  - Bill date(s) in dispute and reason for dispute  - Length of time issue occurredUtilize the Attach New File button to upload any documentation supporting your dispute. For further assistance, contact Customer Service at (404) 546-0311.I agree that by providing my email address on this form, all notifications concerning this adjustment request may be sent by the City to this email address. If you do not provide an email address, the decision letter will be mailed to you via the US Postal Service.This Article was created on: 03/24/2020This Article was last updated on: 09/23/2020You can tell us about your request here on the internet OR by calling the Customer Service Center at 311, or 404-546-0311.