solution home » services » solution Information on How to Dispute Your Water and Sewer BillAlthough the Department of Watershed Management strives to ensure that all bills that are sent to its customers are completely accurate, if you believe an error has been made, you have the right to dispute your bill, by creating a request online or faxing your completed form along with the information below to 404-221-9518. For questions regarding how much you should pay while your dispute is being handled and approximately when you will be contacted with the results of the investigation, you may contact Customer Service at 404-546-0311 between 7:00 a.m. to 6:00 p.m., Monday through Friday. If you disagree with the outcome of the dispute, you may make an appeal with the Water and Sewer Appeals Board.If repairs have been made for a known cause, you may request an adjustment. Search the ATL 311 Portal for “Account Adjustment From Repair Or Water Leak On A Water And Sewer Account”. However, if you have eliminated a possible private leak, you may request adjustment by initiation of a formal dispute. The following details will be needed to service your request: (1) Full name;(2) Service address;(3) Email address; In the Summary of Request box include: (4) Bill dates for incurred errorAttach:(5) Download and complete the Water Service Adjustment form. Attach form to your service request followed by hitting the Submit button. Note: Requests are reviewed during normal business hours. If additional account verification is required, the account holder will be notified. The City of Atlanta does not adjust bills based on toilet/faucet leaks; to request an adjustment, you must provide medical certification for a qualified hearing impairment.Water Service Dispute FormYou can tell us about your request here on the internet OR by calling the Customer Service Center at 311, or 404-546-0311.