solution home » services » solution Mail/Fax Request on Water/Sewer Accounts and Public WorksYou may submit an online request to receive a duplicate copy of your water and sewer bill, a Senior Citizen Discount Form, Dispute Letter, and Installment Agreement. Also, requests for Yard Trimming and Recycling Stickers can be processed online. Complete the online form with the following details: (1) Full name(2) Service address(3) Email address;Insert in the Summary of Request box: (4) Last four (4) digits of your Social Security Number or Tax I.D. Number (5) Specific request including account number Your request will be reviewed during normal business hours. If additional account verification is required, the water/sewer account holder will be notified. Submit only one request, per account at a time.To contact Customer Service by fax send to 404-221-9518 or call 404-546-0311 from 7:00 a.m. through 6:00 p.m., Eastern Standard Time, Monday through Friday for assistance with your water and sewer account; or, dial 404-330-6333 from 8:15 a.m. to 5:00 p.m. for help with yard and recycling requests.Note: If you have not received any bills for a newly established address, have questions about your water and sewer bill, or solid waste services that are not addressed on the ATL 311 Portal, please call Customer Service for assistance.ATL 311 PortalYou can tell us about your request here on the internet OR by calling the Customer Service Center at 311, or 404-546-0311.