solution home » services » solution Account Adjustment From Repair Or Water Leak On A Water and Sewer AccountA request for an adjustment resulting from repairs made on private property or City of Atlanta repairs may be submitted online with completion of an Account Review Request form (blank form available via link below). A plumber’s invoice and/or other supporting documents regarding the completed repair work should be included with the request. Please provide all related account number(s), including residential, commercial, and irrigation accounts. Complete and upload an Account Review Request form for each applicable account for which an adjustment is being requested. NOTE: Toilet leaks, running toilets, and leaking or broken faucets are excluded unless certified medical documentation for hearing impairment is provided. Customers are responsible for repairing leaks on private property. To submit an online request, click the Create Request button below. Complete all fields, including: (1) Full Name(2) Email Address(3) Phone Number(4) Service Address In the Customer Notes box, include (5) Account Number(s)(6) Last four digits of social security number or tax ID(7) Other pertinent details that may assist us in reviewing the request.Utilize the Attach New File button to upload: (1) Completed Account Review Request form (2) Plumber’s invoice and/or other supporting documents regarding the completed repair work(3) Payment receipt (i.e. copy of canceled check, credit card payment receipt)Submission may also be done by fax, (404) 221-9518, or mail/in person delivery to the address stipulated on the form. For further assistance, contact Customer Service at (404) 546-0311 or on Facebook, Twitter or Instagram at @ATL311.Account Review Request FormThis Article was created on: 03/27/2015This Article was last updated on: 07/19/2019You can tell us about your request here on the internet OR by calling the Customer Service Center at 311, or 404-546-0311.
