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Love Our City Campaign

Starting February 14, 2017, the public can submit requests to the Atlanta DOC for trash, debris and graffiti removal. The department will accept the special clean-up campaign requests through March 1, 2017, and will begin work on March 2, continuing until all requests have been fulfilled. Projects will be completed by participants in the Inmate Work Detail Program at the Atlanta City Detention Center. To submit a request, please send an email to DOCCleanUp@Atlantaga.gov and include Love Our City in the subject line or call the 311 customer service line, Monday through Friday, 7:00 a.m. to 6:00 p.m. Requests including but not limited to trash pick-up, cutting grass, debris removal, painting over graffiti and boarding abandoned buildings, will be reviewed on a first-come, first-serve basis and scheduled accordingly by the Atlanta Department of Corrections. Any requests received by the DOC that do not fall within the scope of the department’s capabilities will be forwarded to the appropriate city agency for consideration.

Celebrate & Remember Dr. Martin Luther King, Jr.

In observance of the Martin L. King, Jr. Holiday, most City of Atlanta offices will be closed on Monday, January 16TH, 2017. All solid waste collections including pick-up of household garbage, recycling and yard trimmings will resume on Tuesday, January 17, 2017. Collections will be postponed by one day after the holiday for the remainder of the week as follows: – Monday collections will occur on Tuesday  – Tuesday collections will occur on Wednesday  – Wednesday collections will occur on Thursday  – Thursday collections will occur on Friday – Friday collections will occur on Saturday For more information on City of Atlanta services visit ATL311.com 24/7.

Atlanta Streetcar New Year’s Eve Schedule

The Atlanta Streetcar will run a modified schedule for New Year’s Eve to accommodate large crowds expected to attend holiday events in the Downtown area. On Saturday, December 31, the Streetcar will operate from 8:30 a.m. to 4:30 p.m., and then will resume normal operating hours on Sunday, January 1, running from 9:00 a.m. to 11:00 p.m. Streetcar New Year’s Eve and New Year’s Day Schedule  

Happy Holidays!!!

The ATL311 Customer Service Center will be closed on Friday, December 23rd, 2016 and Monday, December 26th, 2016 in observance of the Christmas Holiday. ATL311.com is available 24/7. In the event you are experiencing a water or sewer emergency, call 404-546-0311. The ATL311 Customer Service Center will reopen Tuesday, December 27th, 2016 at 7:00AM EST. HAVE A SAFE AND HAPPY HOLIDAY!!!  

Bill Payment Amnesty Period 2017

The City of Atlanta Department of Watershed Management is offering the Bill Payment Amnesty Period. During the amnesty period, which lasts March 1st – April 8th, 2017, customers with balances exceeding $500 must pay a minimum of 20 percent of their balance prior to entering into a flexible payment agreement.  Late fees and assessments will be waived during the amnesty period. Watershed Management staff will be available between 9:30 a.m. and 3:30 p.m. at 2 City Plaza (72 Marietta St.) at the dates listed below to assist walk-in customers. Wednesday, March 1 & Thursday, March 2 Monday, March 6 & Tuesday, March 7 Monday, March 13 & Tuesday, March 14 Monday, March 20 & Tuesday, March 21 Monday, March 27 & Tuesday, March 28 Monday, March 27 & Tuesday, March 28 Monday, April 3 & Tuesday, April 4 2 City Plaza is conveniently located near the Five Points MARTA Station. Exit the Five Points Station onto Forsyth Street and turn right.  Walk northeast on Forsyth Street and turn left onto Marietta Street.  Walk one block to Fairlie Street. After crossing Fairlie Street, 2 City Plaza is on the left.  Please note there is no public parking at this location; however metered parking is available in the immediate vicinity. Customers may also submit a request for a flexible payment plan during the amnesty period online or call the Customer Service Center at 311 or 404-546-0311. Department of Watershed Management Bill Payment Amnesty Period 2017  

We’re Social!

For the latest City of Atlanta news, tips, updates, and much more…. follow or like us on Twitter and Facebook! Twitter: https://twitter.com/COA311 Facebook: https://www.facebook.com/ATL311

Try It Tuesdays!

Ride the Atlanta Streetcar free on the last Tuesday of every month. Visit TheAtlantaStreetcar.com for more information on Atlanta Streetcar routes, benefits, and much more.

Happy New Year!

ATL311 would like to wish you a pleasant, peaceful, and safe holiday season. Important holiday information for the City of Atlanta is listed below. Solid Waste Services Holiday Collection Collections Free Parking on City Holidays Streetcar New Year Schedule Peach Drop Christmas Tree Disposal

Level 2 Drought Declared

Drought conditions across Atlanta and most of Georgia have worsened, and Thursday November 17th 52 counties have moved from Level 1 to Level 2 Response, requiring outdoor water use restrictions. In the City of Atlanta, outdoor landscape watering is only allowed two days a week, determined by odd- and even-numbered addresses. Even-numbered addresses and properties without numbered addresses may water on Wednesday and Saturday between 4 p.m. and 10 a.m. Odd-numbered addresses may water Thursday and Sunday between 4 p.m. and 10 a.m. Even on allowable days, it’s encouraged that watering be limited to when plants are showing stress. Prohibited outdoor water uses under Level 2 Drought Response include: Washing hard surfaces such as streets and sidewalks Water for ornamental purposes, such as fountains The use of fire hydrants, except for firefighting and public safety Non-commercial washing of vehicles Non-commercial pressure washing Fundraising car washes Additionally, Atlanta restaurants may only offer water to customers upon request. To help preserve our supply and ensure necessary supplies for fire protection, the Department of Watershed Management also is engaging additional crews to address the backlog of water leaks across the City. To encourage water conservation, free water saver kits are available at any City of Atlanta fire station. These kits not only reduce water consumption, but they also help residents save up to $600 a year on water bills. To report water misuse, please contact 404-546-0311. Level 2 Drought Declared Across Atlanta And Georgia: November 2016