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Happy New Year!

ATL311 would like to wish you a pleasant, peaceful, and safe holiday season. Important holiday information for the City of Atlanta is listed below. Solid Waste Services Holiday Collection Collections Free Parking on City Holidays Streetcar New Year Schedule Peach Drop Christmas Tree Disposal

Level 2 Drought Declared

Drought conditions across Atlanta and most of Georgia have worsened, and Thursday November 17th 52 counties have moved from Level 1 to Level 2 Response, requiring outdoor water use restrictions. In the City of Atlanta, outdoor landscape watering is only allowed two days a week, determined by odd- and even-numbered addresses. Even-numbered addresses and properties without numbered addresses may water on Wednesday and Saturday between 4 p.m. and 10 a.m. Odd-numbered addresses may water Thursday and Sunday between 4 p.m. and 10 a.m. Even on allowable days, it’s encouraged that watering be limited to when plants are showing stress. Prohibited outdoor water uses under Level 2 Drought Response include: Washing hard surfaces such as streets and sidewalks Water for ornamental purposes, such as fountains The use of fire hydrants, except for firefighting and public safety Non-commercial washing of vehicles Non-commercial pressure washing Fundraising car washes Additionally, Atlanta restaurants may only offer water to customers upon request. To help preserve our supply and ensure necessary supplies for fire protection, the Department of Watershed Management also is engaging additional crews to address the backlog of water leaks across the City. To encourage water conservation, free water saver kits are available at any City of Atlanta fire station. These kits not only reduce water consumption, but they also help residents save up to $600 a year on water bills. To report water misuse, please contact 404-546-0311. Level 2 Drought Declared Across Atlanta And Georgia: November 2016

Westview Community Clean-up Day

The Department of Public Works has begun the “Clean It Up Atlanta” Amnesty Day Program aimed at addressing areas of high concentration of illegal dumping activity.  The clean-up day event is being held monthly in various locations throughout the city.  On Saturday, October 22nd, the Office of Solid Waste Services, Keep Atlanta Beautiful Commission, Atlanta Police Department Code Enforcement, and the Atlanta Department of Corrections will be working alongside residents and community volunteers to concentrate clean-up efforts in the Westview Community.

Atlanta Streetcar

The Atlanta Streetcar will be out of service until further notice for a hazard assessment. A shuttle bus service will be provided between stops during the Streetcar hours of operations.   What are the Streetcar Hours of Operation

Level One Drought

Georgia’s Environmental Protection Division today declared a Level 1 drought response for 53 counties. This declaration, which includes Metro Atlanta, requires water providers educate the public about drought conditions and water conservation. The declaration follows a wet winter, but a dry spring and summer. According to the National Weather Service, from March through August, Atlanta received 16.59 inches of rain – around 8.5 inches less than the 30-year average for the same six-month period. We don’t know how long the dry weather will continue. Rainfall may return to normal, but we need to take reasonable measures to be responsible stewards of water and to be prepared for the possibility this is a long-term drought. Click the links below for more information: Level One Drought Declared For Metro Atlanta: Effective September 9, 2016 Watering Restrictions And Guidelines

Happy Holidays!!!

The ATL311 Customer Service Center will be closed on Friday, December 23rd, 2016 and Monday, December 26th, 2016 in observance of the Christmas Holiday. is available 24/7. In the event you are experiencing a water or sewer emergency, call 404-546-0311. The ATL311 Customer Service Center will reopen Tuesday, December 27th, 2016 at 7:00AM EST. HAVE A SAFE AND HAPPY HOLIDAY!!!  

Atlanta Streetcar Notice

The Atlanta Streetcar is initiating its Short Loop service until further notice due to emergency repair work needed on Luckie Street.  Georgia Power is working to repair an underground cable, which requires power to be turned off in the area. Repairs are expected to last approximately 5 hours. Short loop service will run from Woodruff Park to Park Place, including all stops in between. Four stops, including  Peachtree Center, Carnegie at Spring, Centennial Olympic Park and Luckie at Cone will not be serviced while the Short Loop is running. An update will be provided once normal service is resumed. Atlanta Streetcar Map

Boil-Water Advisory Issued for South Atlanta

ATLANTA  – Watershed Management crews are repairing a 20-inch water main at 2800 Springdale Road SW, affecting service to approximately 780 residents including the Crestview Health and Rehabilitation Center and the Fox Glove Nursing Home.  Impacted customers have been notified, and water has been delivered. However, in an abundance of caution, a boil-water advisory is in effect for Springdale Road SW between Cleveland Avenue SW and Cofield Drive SW. Affected customers should boil water for one minute past a rolling boil before using it for cooking, drinking or brushing teeth. Infants, the elderly and those with immune deficiencies should be particularly careful. If you experienced a loss of water at your address but your address is not within the area described, you may want to follow these precautions. The Department of Watershed Management will flush the system as a precaution and sample the affected zones to affirm that there is no contamination in the system, as well as investigate the cause of the break. This advisory is in effect until further notice. Boil-Water Advisory Issued for South Atlanta 


During June 2016, the City of Atlanta welcomed five South Fulton communities including Cascade Falls, Cascade Manor, Cottages at Cascade, Danforth Road/Quality Living Services, and the commercial corridor of Northwest Cascade into Atlanta. As part of the annexation, neighborhoods began receiving city services on July 1, 2016. The City of Atlanta committed to providing every resident in these communities with best-in-class customer service. On September 8, 2016, the Fulton County Superior Court ruled that these annexations were invalid. The City of Atlanta appealed that decision to the Georgia Supreme Court. This appeal stayed the Superior Court’s ruling and allowed the continuous delivery of services. However, on September 20, 2016, the Georgia Supreme Court unexpectedly lifted the stay while Atlanta’s appeal is pending. Consequently, these communities are once again part of unincorporated Fulton County unless and until the Georgia Supreme Court rules otherwise. The City of Atlanta is working closely with Fulton County to ensure that residents experience a seamless transition. The City of Atlanta will deliver sanitation services to affected residents until the end of September. In addition, public safety services currently provided by the Atlanta Police Department, Atlanta Fire Rescue Department and the Atlanta 911 Center are being transitioned back to Fulton County. The City’s Department of Watershed Management will continue to provide water services, while Fulton County will continue to provide sewer services. Pursuant to Fulton County Court Ruling 2016CV277840 the City of Atlanta will discontinue pick-up of household garbage, recycling, and yard trimmings in the area of Cascade Falls, Cascade Manor, and Danforth QLS; all City of Atlanta waste collection containers will be removed Friday, September 30, 2016. Please contact the Fulton County Customer Service line at 404.612.4000 or visit the County’s website at for a list of service providers for your area. Notice of Service Discontinuation Cascade Falls Notice of Service Discontinuation Cascade Manor Notice of Service Discontinuation Danforth QLS

COA DWM Rain Barrel Workshop

Beginning June 2016, Watershed Management will host a workshop series to teach the benefits of using rain barrels for water conservation and storm water management. Rain barrels provide an additional source of water for shrubs and plants and help to prevent erosion from storm water runoff. Each workshop will also include information on how to build rain gardens. The workshops will be conducted on the following dates: June 23, July 21, August 25 and September 22. Each workshop will be held from 11 a.m. to 1 p.m. at the Water Works Lodge, located at 655 Green Street NW. The workshop fee is $40 (includes rain barrel and installation kit) which can be paid on site by cash, check or money order. To register for a workshop, contact Danita Ogandaga at or 404-546-3217. 2016 Rain Barrel Workshop