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| The City of Atlanta is pleased to provide residents and customers with Atlanta 311 (ATL311). 311 is Atlanta’s primary phone number for government information and non-emergency services. Whether you’re a resident, business owner, or visitor, help is just a click away. We are building a strong foundation for successful, multi-channel operations. |
| What is ATL311? |
| ATL311 is the non-emergency call center for City of Atlanta services. |
| Why 311? |
| 311 streamlines customer service delivery through re-engineered business processes & implementation of performance management standards for all City services. |
| What are the hours of operation? |
| The Customer Service Center is open Monday through Friday, 7 a.m. to 12 a.m. Online access is available 24/7/365 at www.atl311.com. |
| What happens if I call 311 during off-hours? |
| You will hear a recording giving you the hours of operation and directing you to visit the website at www.atl311.com. |
| During emergencies, will 311 be on the job? |
| ATL311 Customer Service Center will support all City emergency response efforts including severe weather, public health and public safety events. |
| How do I reach ATL311? |
| You can dial 311 (inside Atlanta city limits) or 404-546-0311 (outside Atlanta city limits), online at atl311.com, by email at atl311@atlantaga.gov, fax at 404-221-9518 or on social media @ATL311. |
