Knowledge Article · Customer Self-Service

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Modified (EST) : 2/6/2026 1:45:42 PM

The City of Atlanta Department of Public Works, Solid Waste Services (SWS), will pick up any unwanted EMPTY city-issued garbage or recycling cart.

To submit a request for an empty garbage or recycling cart pick-up:

Call ATL311 at 404-546-0311
Create an online request below

Once submitted, the cart will be picked up within ten (10) business days.

To ensure service, place the empty cart upside down at the right-of-way (curbside), as the City of Atlanta does not access private property.

When submitting a request below:

In the Street 2 field, enter the unit number, if applicable.
In the Customer Notes field, enter the following information.

The color of the cart.
A gate code or special instructions for the driver, if applicable.

Contact Information

Contact First Name

Contact Last Name

Contact Email Address

Phone

Preferred Method of Contact

Secondary Contact First Name

Secondary Contact Last Name

Secondary Contact Email Address

Secondary Contact Phone

Request Location

Address Type

Street 1

Street 2

City

State

Postal Code

Highway

Exit

Latitude

Longitude

Additional Information

Customer Notes

Customer

Channel

Case Type

Portal Submission KA Number

Additional Questions Response

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Questions	Answers
Provide the quadrant and zip code of the location.
Provide the unit number and/or gate code, if applicable.
Is the cart empty?
What color is the cart?

Cart Pick Up

Contact Information

Request Location

Additional Information