Knowledge Article · Customer Self-Service

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Modified (EST) : 1/22/2026 8:44:24 AM

If black ice is present on the road or there are other dangerous snow and ice related conditions on the roadway:

Contact First Name

Contact Last Name

Contact Email Address

Phone

Preferred Method of Contact

Secondary Contact First Name

Secondary Contact Last Name

Secondary Contact Email Address

Secondary Contact Phone

Address Type

Street 1

Street 2

City

State

Postal Code

Highway

Exit

Latitude

Longitude

Customer Notes

Customer

Channel

Case Type

Portal Submission KA Number

Additional Questions Response

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Questions	Answers
Are there any landmarks?
Include a cross street, if applicable.
Is the roadway dangerous?
Is there black ice present?

Black Ice on Road and Other Dangerous Snow and Ice Related Conditions on Roadway