It is illegal for customers to restore their own service. If the Department of Watershed Management detects that a customer has restored their own service, the meter will be plugged to prevent water from entering the system.

For information on establishing service, closing out water/sewer service, or to report on illegal water usage, search the ATL311 portal for the following articles:  

•  Property Owner or Renter Request to Establish New Water and Sewer Bill Account Services
•  Account Holder Request to Close/Transfer Water and Sewer Account
•  Report Possible Misuse of Water Services and Meter or Fire Hydrant Illegal Consumptions

For further assistance, contact Customer Service at 404-546-0311.