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Customer Report of No Water

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Modified (EST) : 1/13/2025 1:12:13 PM

To report no water, please call Customer Service at 404-546-0311, 24 hours a day, 7 days a week. An inspector will be at the site within 1 day. Note: If your no water event is isolated to a particular place in your home/business, you may have an internal issue and require the expertise of a licensed plumber.

Questions Answers
Are you calling to report no water throughout the property?
Is the issue due to non-payment?
Is this a newly established account that never received water or existing account that stopped getting water?
Is the customer experiencing same issue on outside spigots?
Residential or Commercial?
Are there any known water main breaks or work being done in the area?
Has customer seen Department of Watershed trucks or personnel in the neighborhood recently?
Has work been done on pipes in the customer’s neighborhood?
What is the closest address to the work?
What is the nearest cross street (include quadrant)?