IMPORTANT NOTICE: Due to current resource volumes, requests for new fire hydrant services, rebuilds or repairs may not be processed in accordance with standard timelines for completion and customers may experience a delay. Service requests timelines vary and could take several weeks to fulfill given the outcomes of an initial inspection. We can assure you that we will respond to each request as quickly as possible. If you have any questions regarding the status of your specific request, you may contact the Customer Service Center at 404-546-0311. We apologize for any inconvenience.
Reports of a leaking or damaged hydrant may be submitted online, via a mobile device, or by contacting Customer Service at 404-546-0311, 24 hours a day.
To submit an online or mobile request, please provide the following:
(1) Your Name
(2) Email Address
(3) Phone Number
(4) Service Address / Intersection or highway exit where the hydrant is located. If using a mobile device, you may
allow GIS to identify your location or enter it manually.
In the Customer Notes box, include
(5) Other pertinent details, including nearest cross streets and/or the nearest landmark(s) for the leaking or damaged hydrant.
Utilize the Attach New File button to upload any photos.
A Specialist will be at the location to investigate the damaged hydrant within 8 hours. Depending on the issue, the Specialist may be able to resolve the request. However, depending on the severity of the damage, it can take anywhere from 10-45 days to resolve. This time includes repairs to the hydrant as well as restoring the property, sidewalk, and/or street.
NOTE: Please provide all required details (including location attributes) to assist in resolving your request in a timely manner..
