The City of Atlanta Solid Waste Services (SWS) may replace damaged recycling carts upon inspection. The following methods can be used to request a repair or replacement:

• Contact ATL311 at 404-546-0311.
• Submit an online request below. 

If your cart was damaged and taken by DPW during collection, create a request for a missing recycling cart.

Damaged BLUE Cart Repair or Replacement Process

• Cart Placement for Inspection – Please place your damaged cart upside down at the right-of-way (curbside) to ensure it is accessible for inspection. Placing the cart at the right-of-way allows DPW to inspect and service the cart without entering private property.

If the damaged cart is not curbside at the time of inspection, DPW will not be able to complete the request. Your case will be closed and noted as "Bin Not Out."

• Inspection and Next Steps
  • Following inspection, DPW will determine the appropriate course of action:
    • Cracked body, broken lid, or damaged handle – A new cart will be delivered.
    • Broken wheel – A repair will be performed to restore the cart's functionality.

While awaiting cart delivery, recycling items cannot be set out for collection. The City of Atlanta no longer stencils the address on new or replacement carts.

If you purchase an additional cart, you are responsible for the replacement of that cart. 

If your damaged cart is not removed when the new one is delivered, please search for Cart Pick Up and submit a request. Once submitted, allow 10 business days for the cart to be picked up.