To report a missing payment made on your water and sewer account, you may submit an online request to research the payment. Please include the following information, along with proof of payment:
(1) Full name
(2) Contact information
(3) Service address
In the Customer Notes box, include
(4) Last four digits of your social security number or tax ID for verification
(5) Account number
(6) Date payment was made
(7) Location of payment (i.e. online via payatlwateronline.com, City Hall, 2 City Plaza, mail, Western Union, IVR/Phone, bill pay, etc.) NOTE: It can take up to 10 days to receive mailed payments.
(8) Other pertinent details that may assist us further with fulfilling your request.
Utilize the Upload File(s) button to upload applicable proof of payment. Type of Payment / Proof of payment:
- Credit or Debit Cards / Bank statement and last 4 digits of card number used for payment.
- Check / Front and back copy of cancelled check.
- Cash or Money Order / Copy of receipt
You may also fax your documentation to 404-739-4823.
NOTE: Please submit the appropriate supporting documentation and account details in order to resolve your request in a timely manner.
For further assistance, contact Customer Service at 404-546-0311.
