Applications for new water/sewer service may be submitted online or by fax. The following items are required:
- Completed Water/Sewer Service Application.
- Copy of lease agreement (1st page and signature page), closing statement, closing disclosure (HUD), settlement statement (HUD-1), or warranty deed, including the physical address of the property within the body of the document or tax information. Businesses must also provide a W-9.
- A legible copy of government-issued identification in the applicant(s) name(s), such as a valid driver's license or passport.
- A letter of authorization must be provided if establishing service on behalf of a business.
- Deposit of $80.00 or greater, depending on the size of the meter, plus an account establishment fee of $15.00.
Required documentation may be submitted:
- Online via the Department of Watershed (DWM) Customer Web Portal (link below). You will be notified of your application status.
- Fax to 404-979-6787. You will be notified of your application status within 3-5 business days.
- In-person, Monday – Friday, 8:15 AM – 5:00 PM, at the Department of Watershed Management’s Customer Service Walk-in Centers:
- Atlanta City Hall, 55 Trinity Ave. SW, Atlanta, GA 30303
- 2 City Plaza, 72 Marietta St. NW, Atlanta, GA 30303
Once we have received ALL required documents, it can take up to five (5) business days to have water and sewer service connected.
For further assistance, contact Customer Service at 404-546-0311 or on Facebook or Twitter @ATL311.
DWM Customer Web Portal
