Per Senate Bill 206 (effective July 1, 2016), all persons of interest, not limited to property owners, renters, attorneys, lenders, title companies, investors, and persons under contract, may request a pay-off amount, outstanding water/sewer charge, late fee, penalty, and any applicable interest.

Requests may be submitted via the Lien Payoff Request weblink with completion of the online form and electronic payment. It will take up to 10 business days to process the request, starting on the next business day following successful transmission. 

You also have the option of mailing in your request as follows: 

(1) Download and complete the Water/Sewer Request For Statement Of Charges form. Provide accurately written responses to each form element, including a valid email address to receive the pay-off. Complete one form per property address/property tax ID for which you are requesting information. 
(2) Make check or money order payable to the City of Atlanta for $10 (U.S. dollars) for each form submission. Example: 10 completed forms = total $100 (U.S. dollars) processing fee.
(3) Send forms and payment via certified mail to: ATTN: Finance Department, 9th Floor, 72 Marietta Street, Atlanta, GA 30303. Courier service is not an acceptable form of delivery.

Once processed, you will receive a Statement of Charges via email unless another communication mechanism is otherwise specified on your request form. The pay-off amount is valid for 30 days from the statement date. The property may be subjected to additional payment requirements to satisfy any applicable liens.

Note: Requests submitted via mail or with multiple accounts may take more response time; however, the City of Atlanta is required to respond to requests meeting submission requirements within 10 business days. The City is not responsible for incomplete or inaccurate information provided by the requestor.

Lien Payoff Request Weblink

Department of Watershed Management: Requests for Balance Pay-Off/New Procedures