To request a refund for a payment to your water and sewer account, customers must download, complete and submit a Water and Sewer Bill Refund Request Form. 

How to submit this form:

• Email: Complete the Refund Request Application and email it to: dwmrefunds@atlantaga.gov.

• Mail: Complete the Refund Request Application and mail it to:
Office of Customer Care & Billing Services
651 14th St NW
Atlanta, GA 30318

• In person: Complete the Refund Request Application and submit it at one of DWM’s walk-in customer service centers:
-Atlanta City Hall, 55 Trinity Ave., Atlanta, GA 30303
- 2 City Plaza, 72 Marietta St., Atlanta, GA 30303

Once a decision regarding the refund request is made, a decision letter will be sent that details the decision, including the amount of the refund.

Please allow two bill cycles to receive refunds less than $10,000.

Requests that exceed $10,000 are subject to the City of Atlanta legislative process for approval. Once approved, it takes up to 4 bill cycles to receive the refund. Typically, the process takes 3-4 months. This process is prescribed by the Atlanta City Code of Ordinances Section 2-916 and is not within the purview of the Department of Watershed Management.

For additional assistance, contact Customer Service at 404-546-0311.