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Additional Comments from the citizen who submitted the case
This is the third request for the same pile of human waste.  Nothing is being done and we continue to file tickets with 10 days waiting period for nothing to be done again.

This is a health hazard and needs immediate attention.
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Dear Sarah Wallace, Thank you for contacting the City of Atlanta ATL311 Customer Service Center.  I have forwarded your request to the DPW - Department of Public Works via Case Number CS10137393 for resolution. Please allow until 3/14/2025 at the latest for this issue to be resolved.    Thank you for contacting ATL311 for your non-emergency City of Atlanta concerns! Please let us know how we are doing by taking this survey: https://www.surveymonkey.com/r/ATL311Survey.  ATL311  City of Atlanta | Department of Customer Service  Phone: 404-546-0311 Email: ATL311@atlantaga.gov Website: www.ATL311.com Fax: 404-221-9518 Follow us on social media:         Download our mobile app:   ------------------- Original Message -------------------From: Sarah Wallace <swallace@sbcharch.com>;Received: Mon Mar 03 2025 15:49:04 GMT-0500 (Eastern Standard Time)To: Tumi Tumi J. <atl311@atlantaga.gov>; OP 4562 <atl311@atlantaga.gov>; ATL 311 <atl311@atlantaga.gov>;Subject: [EXTERNAL] RE: CS10103656- Right of Way Maintenance (ROW) Litter Removal CRM:0135906It has been over seven business days and there is still a pile of human waste that has been reported twice now.  Please escalate this ticket to have Public Works clean up this health hazard ASAP. See attached photo again for specific location!  Thank you,  Sarah Wallace  FSDA, LEED Green AssociateProperty ManagerC  678 428 7043   Simpson Trio, LLC                    15/17 Simpson StreetAtlanta, Georgia 30308 Mailing Address:PO Box 8403Atlanta, GA  31106From: ATL311 <ATL311@AtlantaGa.Gov>Sent: Monday, February 17, 2025 6:26 PMTo: Sarah Wallace <swallace@sbcharch.com>Subject: RE: CS10103656- Right of Way Maintenance (ROW) Litter Removal CRM:0135906 Dear Sarah Wallace, Thank you for reaching out to the City of Atlanta's ATL311 Customer Service Center. Your request has been submitted to the Department of Public Works under case number CS10107780. Please allow up to seven business days for completion. If you have any further questions or concerns, please don’t hesitate to contact us. Thank you for contacting ATL311 for your non-emergency City of Atlanta concerns! Please let us know how we are doing by taking this survey: https://www.surveymonkey.com/r/ATL311Survey.  ATL311  City of Atlanta | Department of Customer Service  Phone: 404-546-0311 Email: ATL311@atlantaga.gov Website: www.ATL311.com Fax: 404-221-9518 Follow us on social media:         Download our mobile app:   From: Sarah Wallace <swallace@sbcharch.com>Sent: Friday, February 14, 2025 2:30 PMTo: ATL311 <ATL311@AtlantaGa.Gov>Subject: [EXTERNAL] RE: CS10103656- Right of Way Maintenance (ROW) Litter Removal CRM:0135906Importance: High Unfortunately, there is another new large pile of human waste in front of the gate on the sidewalk at 15 Simpson Street.  See attached photos of waste. This appears to be an ongoing/daily issue. Please create a new ticket and have Public Works address immediately. Thank you,  Sarah Wallace  FSDA, LEED Green AssociateProperty ManagerC  678 428 7043   Simpson Trio, LLC                    15/17 Simpson StreetAtlanta, Georgia 30308 Mailing Address:PO Box 8403Atlanta, GA  31106From: ATL311 <ATL311@AtlantaGa.Gov>Sent: Friday, February 14, 2025 11:13 AMTo: Sarah Wallace <swallace@sbcharch.com>Subject: CS10103656- Right of Way Maintenance (ROW) Litter Removal CRM:0135906 Dear Sarah Wallace, Thank you for contacting the City of Atlanta ATL311 Customer Service Center. We sincerely apologize for the inconvenience you've experienced regarding the issue with the human waste  on the sidewalk at 15 Simpson St NW. While the Case Status for this ticket shows as "Problem solved”, we are reaching out to confirm if the issue has truly been resolved or if further action is needed. Our records indicate that an inspection was completed on 2/13/2025, but we want to ensure that everything has been addressed to your satisfaction. We truly appreciate the opportunity to assist you and value your feedback, as it helps us ensure we handle situations like this with the utmost care. Thank you for contacting ATL311 for your non-emergency City of Atlanta concerns! Please let us know how we are doing by taking this survey: https://www.surveymonkey.com/r/ATL311Survey.    ATL311  City of Atlanta | Department of Customer Service  Phone: 404-546-0311 Email: ATL311@atlantaga.gov Website: www.ATL311.com Fax: 404-221-9518 Follow us on social media:         Download our mobile app:   ------------------- Original Message -------------------From: Sarah Wallace <swallace@sbcharch.com>;Received: Fri Feb 14 2025 10:33:49 GMT-0500 (Eastern Standard Time)To: ATL 311 <atl311@atlantaga.gov>;Subject: RE: Case CS10103656 opened - [EXTERNAL] RE: CS10086931- Escalated To Department of Public Works CRM:0094233The human waste was cleaned up earlier this week. Thank you,  Sarah Wallace  FSDA, LEED Green AssociateCONTROLLERCHOATE + HERTLEIN  ARCHITECTS  1409 North Highland Ave NESuite HAtlanta, Georgia  30306T  404 872 8400  x 105  |  D  678 686 7205  |  C  678 428 7043  |  F  404 892 1940SBCHARCH.COM     |    CHOATEHOUSES.COM      From: ATL311 <ATL311@AtlantaGa.Gov>Sent: Friday, February 14, 2025 10:29 AMTo: Sarah Wallace <swallace@sbcharch.com>Subject: Case CS10103656 opened - [EXTERNAL] RE: CS10086931- Escalated To Department of Public Works CRM:0094233  Thank you for contacting ATL311. We are the City of Atlanta's non-emergency customer service center. Our hours of operation are Monday-Friday 7AM- Midnight. A case request addressing your concern has been created and sent to the appropriate department for fulfillment. Below is a quick summary of your case, please log-in to your account for full details. Case Description: [EXTERNAL] RE: CS10086931- Escalated To Department of Public Works CRM:0094233Case Number: CS10103656External Case Number (if applicable):Case Opened: 2/14/2025 10:23 AMExpected Time of Completion: 2/25/2025 10:23 AMDepartment:   You can check the status of your case by accessing one of the channels listed below for quick, easy access to government services and information. www.ATL311.com (Chatbot) (24 hours a day, 7 days a week) Live Agent Chat (access through the Chatbot) Monday – Friday (7am-Midnight) Follow us on Social Media @ATL311        Email: ATL311@AtlantaGa.Gov (24 hours a day, 7 days a week) Fax 404-221-9518 (24 hours a day, 7 days a week) Dial 3-1-1 (inside city limits) or 404-546-0311 (outside city limits)          Monday – Friday (7am-Midnight)   Mobile App (Apple Store and Google Play Store)     (24 hours a day, 7 days a week)   Tell us how we did: Customer Service FeedbackThank you,ATL311
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