Knowledge Article · Customer Self-Service

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Modified (EST) : 3/26/2026 11:51:35 AM

The City of Atlanta Department of Transportation “Pothole Posse” has been revived to address the need for quick pothole repairs that improve roadway safety.

A pothole is surface level damage to a street or a depression/hollow in a road surface caused by wear or subsidence. For examples of what is considered a pothole, click HERE.

To report a pothole:

Contact Customer Service at 404-546-0311.
Contact Customer Service on their social media channels - @ATL311.
Submit an online service request below.

NOTE: Potholes on state routes should be referred to the Georgia Department of Transportation at 511.

Contact Information

Contact First Name

Contact Last Name

Contact Email Address

Phone

Preferred Method of Contact

Secondary Contact First Name

Secondary Contact Last Name

Secondary Contact Email Address

Secondary Contact Phone

Request Location

Address Type

Street 1

Street 2

City

State

Postal Code

Highway

Exit

Latitude

Longitude

Additional Information

Customer Notes

Customer

Channel

Case Type

Portal Submission KA Number

Additional Questions Response

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Questions	Answers * (Enter N/A if the question does not apply)
Are there any landmarks?
What is the location? Include the quadrant and zip code.
Include a cross street if applicable.
Are there cracks/surface damage present or a hole in the street?