Knowledge Article · Customer Self-Service

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Modified (EST) : 5/30/2025 8:13:47 AM

The City of Atlanta Department of Transportation “Pothole Posse” has been revived to address the need for quick pothole repairs that improve roadway safety.

A pothole is surface level damage to a street or a depression/hollow in a road surface caused by wear or subsidence. A pothole is surface level damage to a street or a depression/hollow in a road surface caused by wear or subsidence. For examples of what's considered a pothole, click HERE.

To report a pothole:

Contact Customer Service at 404-546-0311.
Contact Customer Service on their social media channels - @ATL311.
Submit an online service request below.

NOTE: Potholes on state routes should be referred to the Georgia Department of Transportation at 511.

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Knowledge Article

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Contact Last Name

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Secondary Contact First Name

Secondary Contact Last Name

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Account Number

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Street 1

Highway

Street 2

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Questions	Answers
What is the location? Include the quadrant and zip code.
Are there any landmarks?
Include a cross street if applicable.
Are there cracks/surface damage present or a hole in the street?