Knowledge Article · Customer Self-Service

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Modified (EST) : 11/18/2025 9:42:42 AM

The City of Atlanta Department of Transportation maintains and repairs City owned bridges and guard rails.

If you notice falling objects or a need for minor repair to a City owned bridge, or a need for repair to guard rails on City of Atlanta streets:

• Contact ATL311 at 404-546-0311 or

• Submit an online service request below

If the damaged bridge or guard rail is owned or maintained by the Georgia Department of Transportation (state route), report the issue to GDOT as shown below:

Bridges

Rabindra Koirala

404-635-2889 or rkoirala@dot.ga.gov

Guard Rails

Ro Ashley

470-522-8119 or roashley@dot.ga.gov

Contact Information

Contact First Name

Contact Last Name

Contact Email Address

Phone

Preferred Method of Contact

Secondary Contact First Name

Secondary Contact Last Name

Secondary Contact Email Address

Secondary Contact Phone

Request Location

Address Type

Street 1

Street 2

City

State

Postal Code

Highway

Exit

Latitude

Longitude

Additional Information

Customer Notes

Customer

Channel

Case Type

Portal Submission KA Number

Additional Questions Response

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Questions	Answers
What is the location? Include the quadrant and zip code.
Include a cross street, if applicable.
Are there any landmarks?
Are objects falling off the bridge?
Is the bridge in need of minor repair?

Bridge or Guard Rail Repairs

Contact Information

Request Location

Additional Information