mobileContact Us at 404-546-0311, or 311

About 311

About ATL311

The City of Atlanta is pleased to provide residents and customers with Atlanta 311 (ATL311). 311 is Atlanta’s primary phone number for government information and non-emergency services. Whether you’re a resident, business owner, or visitor, help is just a click or call away. We are building a strong foundation for successful, multi-channel operations.


Features of ATL311

  • ATL311 provides the citizens, visitors and business owners with a single contact number for The City of Atlanta non-emergency requests
  • Hours of operation are Monday through Friday, 7 a.m. to 6 p.m.  The ATL311 Customer Service Center is closed on Saturdays, Sundays and holidays.
  • Language interpretation service is available.

ATL311 FAQs

Q. Can I go online for information?
A. Yes. Go to www.atl311.com. It’s available 24/7/365.

Q. Why 311?
A. Streamline customer service delivery through re-engineering business processes & implementing performance management standards for all City services

Q. What hours does the 311 Customer Service Center operate?
A. The Customer Service Center is open Monday through Friday, 7 a.m. to 6 p.m. Online access is available 24/7/365 at www.atl311.com.

Q. What happens if I call 311 during off-hours?
A. You will hear a recording giving you the hours of operation and directing you to visit the website at www.atl311.com.

Q. During emergencies – will 311 be on the job?
A. ATL311 Customer Service Center will support all City emergency response efforts including severe weather, public health and public safety events.


 

 

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