About ATL311

The City of Atlanta is pleased to provide residents and customers with Atlanta 311 (ATL311). 311 is Atlanta’s primary phone number for government information and non-emergency services. Whether you’re a resident, business owner, or visitor, help is just a click or call away. We are building a strong foundation for successful, multi-channel operations.

Features of ATL311

• ATL311 provides the citizens, visitors and business owners with a single contact number for The City of Atlanta non-emergency requests
• Hours of operation are Monday through Friday, 7 a.m. to 7 p.m.  The ATL311 Customer Service Center is closed on Saturdays, Sundays and holidays.
• Language interpretation service is available.

ATL311 FAQs

Q. Can I go online for information?
A. Yes. Go to www.atl311.com. It’s available 24/7/365.

Q. Why 311?
A. Streamline customer service delivery through re-engineering business processes & implementing performance management standards for all City services

Q. What hours does the 311 Customer Service Center operate?
A. The Customer Service Center is open Monday through Friday, 7 a.m. to 7 p.m. Online access is available 24/7/365 at www.atl311.com.

Q. What happens if I call 311 during off-hours?
A. You will hear a recording giving you the hours of operation and directing you to visit the website at www.atl311.com.

Q. During emergencies – will 311 be on the job?
A. ATL311 Customer Service Center will support all City emergency response efforts including severe weather, public health and public safety events.