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DWM 14th Street Waterworks Facility Leak Repair

Who: The City of Atlanta Department of Watershed Management (DWM) What: DWM discovered a pipe leak at the 14th Street Waterworks Facility near the Hemphill Steam Pump Station. Out of an abundance of caution, DWM is notifying all customers, critical facilities and businesses to be prepared in the event of possible loss of water service over the course of the repairs. To mitigate the risk of an interruption, prep work to install leak control equipment is currently underway. When: Repair efforts will begin on Tuesday, April 2, 2019 at 8 a.m. and will continue until the leak is repaired. Media: DWM will provide up-to-date information regarding the repair via the DWM website, media, robocalls and social media. For more information click here.

New Scheduled Bulk Pick-Up!

The City of Atlanta currently collects bulk rubbish within each quadrant one week out of each month. Beginning April 1, 2019, Solid Waste Services will schedule bulk pick-ups. Things to Know for Scheduled Bulk Pick-Up Beginning April 1, 2019: • Customers may have up to 12 scheduled bulk pick-ups a year; if exceeded, the resident is charged a fee of $325 • Bulk items shall not be placed at the curb before 7 p.m. on the day before the scheduled pick-up day • If bulk items are placed on the curb before 7 p.m. the day before, a citation will be issued • If bulk items are placed on the curb without scheduling, written warnings will be issued from April 2019-June 2019 • Effective July 1, 2019, residents will be charged $325 for not scheduling bulk • Bulk must be scheduled in advance What is considered bulk? • Mattresses (3 or more) • Sleeper sofa • Dining room set • White goods (washer, dryer, refrigerator, stove) • Bedroom suite (dresser + chest of drawers + nightstand + mattress) • 20+ bags of yard trimmings What is not considered bulk? • Tires • Motor Vehicle Parts • Building Material/Construction & Demolition Waste How do you schedule bulk pick-up? • Call 311 at 404-546-0311 • Online at www.ATL311.com • Mobile app by searching ATL311 in your app store • @ATL311 on social media For more information click here!

DWM service changes during Super Bowl week

Excitement and anticipation is in the air as it is anticipated that more than ONE MILLION visitors will converge on Atlanta for 10 days of events leading up to Super Bowl LIII at Mercedes-Benz stadium on February 3, 2019! More than 100 venues in downtown, Midtown and Buckhead are being used for Super Bowl events, which will result in street and lane closures and detours. In consideration of the parking limitations, street/lane closures and restrictions beginning the week of January 27, 2019 for the big game, limited parking will be available for the DWM customer service centers. It is HIGHLY encouraged for DWM customers to ride MARTA to visit the DWM Customer Service Centers at 72 Marietta Street and 55 Trinity Avenue. Please plan for significant traffic delays in and around Atlanta. Due to street/lane closures and restrictions, the following impacts to DWM’s operational services are anticipated: As of January 22, 2019, water connection and disconnection requests submitted between January 25-February 4, 2019 will be fulfilled on a first-come first-served basis after February 5, 2019. Please click here for more information.

Atlanta Police License Review Board

Due to The District 3 runoff election to be held on April 16th, The Atlanta Police Departments License Review Board previously scheduled for that day has been changed to Tuesday, April 23rd. Our License Review Board Dates for the month of April are: April 2, 2019 April 23, 2019 For more information in reference to the License and Review Board please click here.

Love Our City Campaign

The annual Love Our City Community Improvement Campaign is underway now until March 15th! To submit a request, please send an email to DOCCleanUp@Atlantaga.gov and include Love Our City in the subject line or dial 311, Monday through Friday, 7 a.m. to 7 p.m. Requests you can submit include, but are not limited to: Trash pick-up Grass cutting Debris removal Graffiti removal Boarding abandoned buildings Requests will be reviewed on a first-come, first-serve basis and will be scheduled accordingly. Any requests received by the DOC that do not fall within the scope of the department’s capabilities will be forwarded to the appropriate city agency for consideration.

ATL311 will be open this weekend!

ATL311 will be open this weekend to assist you! We will be open on Saturday, February 2nd and Sunday, February 3rd from 10:00 am to 11:00 pm. Don’t want to call? No problem! You can message us on social media by searching for @ATL311 or you can submit your request by downloading our mobile app. Just search for ATL311 in your app store.

ATL311 Closed Monday, January 21st

We will be closed on Monday, January 21st in observance of Dr. Martin Luther King Jr. Day. We will resume with normal business hours, 7:00am-7:00pm, on Tuesday, January 22nd. Please use our website or mobile app to submit service requests during this time.

Download the ATL311 Mobile App Today!

Download the ATL311 Mobile App Today! The ATL311 Mobile App is available on iPhone and Android devices and you can find it in your app store by searching ATL311 or by selecting the correct link listed below. Android Apple Just a few of the many benefits of having the ATL311 app include: • An immediate service request number after submitting your request • Easily upload a photo along with your request • A personalized list of service requests you submitted along with the status • Access to the “My City” feature to find the nearest Fire or Police station, streetcar or Marta stop or see what NPU or council district you are in • Connect to The Department of Public Works Solid Waste calendar to view your collection day or find out what items you can recycle Already downloaded the app? To ensure it is the best it can be, we would love to hear your feedback. Email ATL311MobileAppSup@atlantaga.gov and tell us your experience.