mobileContact Us at 404-546-0311, or 311

Author Archive

Watershed IVR Scheduled Maintenance

On Wednesday, December 12th between 7:00pm and 10:00pm, the Watershed IVR server will be down for maintenance. During the maintenance, the Watershed IVR will not be available for customers to access their bill(s) or make payments, however, the DWM Online Web Portal (payatlwateronline.com) will be available for customers to view their accounts and make payments.

Alcohol License Renewal

Alcohol licenses expire at midnight December 31 of each year. Licenses must be renewed between October 1 and December 31. The City does not send courtesy alcohol renewal applications and accompanying forms. It is the business licensee’s responsibility to be aware of and comply with licensing requirements. Refer to Atlanta Code of Ordinances for guidance: Section 10 for Alcohol Licensing requirements and Section 30 for Business Licensing requirements. For more information click here.

The ATL311 Mobile App is finally here!

The ATL311 Mobile App is finally here!   Start spreading the news, the ATL311 Mobile App is finally here! Our app is available on iPhone and Android devices and you can find it in your app store by searching ATL311 or you can select the correct option below: Android Apple   Just a few of the many benefits of having the ATL311 app include: • An immediate service request number after submitting your request • Easily upload a photo along with your request • A personalized list of service requests you submitted along with the status • Access to the “My City” feature to find the nearest Fire or Police station, streetcar or Marta stop or see what NPU or council district you are in • Connect to The Department of Public Works Solid Waste calendar to view your collection day or find out what items you can recycle

Boil Water Advisory in Effect!

The Department of Watershed Management has issued a boil water advisory out of an abundance of caution and in accordance with Georgia EPD guidance for public advisory. The Department of Watershed Management calls for immediate water restriction to critical uses only to allow system pressures to rebuild. The boil water advisory is only in effect for the affected areas identified on the map. [CLICK MAP HERE]. In order to protect the public from a potential health hazard, all residents and property owners that have experienced water outages and/or low water pressures are advised to boil all water prior to use, or use bottled water, for drinking, cooking, preparing baby food or brushing teeth. The water should be boiled for one minute past a rolling boil. Infants, the elderly and those with immune deficiencies should be particularly cautious. Do not drink water from public water fountains in the impacted area. Due to a control issue at the Hemphill Pump Station this morning, the Hemphill Zone experienced a water outage and very low pressures throughout the zone. Water has now been restored to the impacted area; however, the advisory will remain in place until DWM is cleared to lift the advisory following sampling protocols. Vigorous hand washing or showers with soap and tap water should be safe for basic personal hygiene. However, if washing hands to prepare food, use boiled (then cooled) water along with handwashing soap. The public should continue to boil their water or use bottled water until the boil water advisory is lifted. If you experienced a loss of water at your address but your address is not within the area described, the City recommends you follow these precautions. The Department of Watershed Management will follow its flushing protocols for the system as a precaution and has sampled the affected zones to affirm that there is no contamination in the system. The Georgia Environmental Protection Division will advise the Department of Watershed Management when the advisory can be lifted.