mobileContact Us at 404-546-0311, or 311

Atlanta Police Department: SR-13 Form

To protect the health and safety of our staff and customers, and to help mitigate the impact of COVID-19, the Atlanta Police Department will not be dispatched to the scene of non-injury automobile accidents. If you are involved in an automobile accident with no injuries please complete the SR-13 form that can be found by clicking here. **The SR-13 form is for your records only, please do not submit the form to APD**

ATL311 Closed on July 3rd

The City of Atlanta offices, including ATL311, will be closed this Friday, July 3rd in observance of Independence Day! We will resume on Monday, July 6th, with our normal business hours, 7:00am-7:00pm. However, you can still make requests on our web portal or on the ATL311 mobile app! You can download our app in your app store today by searching ATL311.    Trash collection will not be affected.

Virtual Camp Best Friends

The City of Atlanta’s Department of Parks and Recreation is offering a virtual summer experience allowing kids to participate via Facebook Live or ZOOM! Please select the link below to view dates and times to log in via zoom: Virtual Camp Best Friends Zoom Meeting Morning Session – 9am – 12pm Afternoon Session – 2pm-4pm For further information please email

COVID-19: Senior Citizens Meals

The City of Atlanta is supporting seniors with food insecurity during COVID-19 by partnering with meal and grocery delivery organizations. Seniors who reside in the City of Atlanta and are struggling to receive access to food during this time may apply to be a part of this program by completing the survey by clicking here. You may also contact ATL311 for information or help with filling out the survey by dialing 311 within the city limits or (404) 546-0311. Specific program eligibility requirements are listed below: Reside in the City of Atlanta; Age 60 or older; Low income (household income at or below 80% of the AMI); Not participating in any other senior food assistance program and meet one of the following criteria: Unable to leave home; Unable to prepare meals for themselves; or Unable to procure or utilize commercial home delivery services. * Completion of the survey does not guarantee acceptance into the program.

Free-bagged Meals at Five APS School Sites

Free-bagged Meals (Breakfast & Lunch) at Five APS School Sites: Beginning Monday, March 16, 2020, all APS students can daily receive free-bagged meals (breakfast and lunch) at five school sites that will be open for food distribution Monday through Friday from 10 a.m. – 12 p.m. Bunche Middle School 1925 Niskey Lake Rd., SW, Atlanta, GA 30331 Cleveland Avenue Elementary School 2672 Old Hapeville Rd., SW, Atlanta, GA 30315 Douglass High School 225 Hamilton E Holmes Dr., NW, Atlanta, GA 30318 Phoenix Academy (formerly Alonzo Crim High School) 256 Clifton St., SE, Atlanta, GA 30317 Sylvan Hills Middle School 1461 Sylvan Rd., SW, Atlanta, GA 30310 Ready to Eat Meals at Local Community Sites: Beginning Monday, March 16, 2020, APS partner, GOODR, will provide ready to eat meals at the following local community sites: Hosea Williams Feed The Hungry 4779 Mindy St., Atlanta, GA 30366 Phone: 404-755-3353 Food Pantry: Tuesday, Wednesday, Thursday 10 a.m. – 12:00p.m. | Bring ID Loaves and Fishes @ St. John the Wonderworker Parish 543 Cherokee Ave., SE Atlanta, GA 30312 Phone: 678-373-9433 Serves food Monday – Friday 9:00 a.m. – 10:00 a.m. Shelf Stable Groceries at Five APS School Sites: Beginning Monday, March 23, 2020, all APS families can report to one of the five open APS school sites (Bunche, Cleveland Avenue, Douglass, Phoenix Academy, Sylvan Hills), Monday through Friday from 10 a.m. – 12 p.m., to receive a weekly bag of shelf stable grocery items from the Atlanta Community Food Bank.

Use of Force Community Feedback Survey

The Use of Force Advisory Council was launched on June 10, 2020 by Mayor Bottoms with the goal of evaluating Atlanta Police Departments’ Use of Force procedures and developing recommendations on areas for improvement. The Mayor has directed the group to develop two outputs: 1)14-day report on initial findings and 2) a more comprehensive 45-day report. The City of Atlanta wants to hear feedback from the community on the focus areas and preliminary recommendations developed by the Mayor’s Use of Force Advisory Council. This survey is being conducted on behalf of the Use of Force Advisory Council, created by Mayor Keisha Lance Bottoms, to collect input from the community on the efforts led thus far on use of force by the Atlanta Police Department (APD). The Advisory Council is comprised of Atlantans who are  passionate and have, expertise and, experience regarding criminal justice reform and policing. If you have any questions about this survey please contact The survey will remain open until Wednesday, July 29, 2020. Your participation is greatly appreciated. To take the survey, click here:

Boil Water Advisory Lifted!

  The City of Atlanta Department of Watershed Management has now lifted the boil water advisory issued on Saturday, June 27, 2020, for all affected areas. Sampling has confirmed there was no contamination of the public water system. Water may be used for all purposes without boiling. The Georgia Environmental Protection Division has been notified.   The main break has been effectively isolated to the localized area of Georgia Tech, and repairs to the water main are on-going. Pressures are normal throughout the system.

Memorial Day 2020

The City of Atlanta announces that ATL311 and the Department of Public Works Office of Solid Waste Services will be closed Monday, May 25, 2020, in observance of Memorial Day. All residential collection services will run one day behind throughout the holiday week, beginning with services scheduled on Monday. Customers whose regular collection day is Friday will receive collection services on Saturday, May 30. If you have any questions about your collection date, please contact ATL311 on social media @ATL311 on Twitter, Facebook or Instagram.

Atlanta, Stay Home

Mayor Keisha Bottoms issued a 14 day Stay at Home Order to curb the spread of COVID-19. The order requires Atlantans to remain in their homes. Individuals may leave only for essential activities/governmental functions or to operate essential businesses. More details can be found here:

Municipal Option Sales Tax

What is the MOST? (Municipal Option Sales Tax) The Municipal Option Sales Tax (MOST) requires reauthorization on the June 9th, 2020 presidential primary ballot. This was originally scheduled for March 24, 2020 but was delayed due to the Coronavirus pandemic. This is not a new tax. The MOST is a 1-cent sales tax on most goods purchased and services performed within the City. The MOST assists with paying for Atlanta’s two (2) federal Consent Decrees: Combined Sewer Overflows (CSO) Consent Decree and Sanitary Sewer Overflows (SSO) Consent Decree issued in 1998 and 1999 that require investing in water and sewer improvements estimated at $4 billion. You can visit for more information.