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ATL311 Closed for MLK Day

ATL311 will be closed on Monday, January 18th, in honor of Martin Luther King Day. There will also be no solid waste services from Public Works on Monday, January 18th. Solid Waste Collection will be delayed by 1 day.

Fix-It Atlanta- Operation Clean Sweep

The City of Atlanta is publicly launching Phase 2 of Fix-It Atlanta with ‘Operation Clean Sweep’ (OCS) during the week of September 28, 2020. The renewed initiative is aimed at improving the quality of life for Atlanta residents and visitors through proactive clean-up and beautification efforts across the City. The Department of Public Works (DPW), the Department of Parks and Recreation (DPR), Atlanta Department of Transportation (ADOT) and ATL311 have combined resources to better maintain and enhance the City’s public spaces while increasing responsiveness to areas in need of heightened attention. We look forward to helping you make this effort a success by contacting the City to report these issues and to request services in your neighborhood or community.

Atlanta Police Department: SR-13 Form

To protect the health and safety of our staff and customers, and to help mitigate the impact of COVID-19, the Atlanta Police Department will not be dispatched to the scene of non-injury automobile accidents. If you are involved in an automobile accident with no injuries please complete the SR-13 form that can be found by clicking here. **The SR-13 form is for your records only, please do not submit the form to APD**

Use of Force Community Feedback Survey

The Use of Force Advisory Council was launched on June 10, 2020 by Mayor Bottoms with the goal of evaluating Atlanta Police Departments’ Use of Force procedures and developing recommendations on areas for improvement. The Mayor has directed the group to develop two outputs: 1)14-day report on initial findings and 2) a more comprehensive 45-day report. The City of Atlanta wants to hear feedback from the community on the focus areas and preliminary recommendations developed by the Mayor’s Use of Force Advisory Council. This survey is being conducted on behalf of the Use of Force Advisory Council, created by Mayor Keisha Lance Bottoms, to collect input from the community on the efforts led thus far on use of force by the Atlanta Police Department (APD). The Advisory Council is comprised of Atlantans who are  passionate and have, expertise and, experience regarding criminal justice reform and policing. If you have any questions about this survey please contact The survey will remain open until Wednesday, July 29, 2020. Your participation is greatly appreciated. To take the survey, click here:

Voter Information Now on the ATL311 App!

The #ATL311 mobile app now includes everything voters need in 1 app! The new features include: 1. Voter information easily accessible to voters 2. Early Voting Locations for City of Atlanta Citizens in Fulton and DeKalb Counties 3. Absentee Ballot Box Locations for City of Atlanta Citizens in Fulton and DeKalb Counties 4. Fulton County Mobile Bus Voting Schedule and Locations 5. Precinct and Polling Locations for City of Atlanta Citizens in Fulton and DeKalb Counties 6. A link to the Homestead Executive Summary Information for City of Atlanta Citizens in Fulton and DeKalb Counties Click one of the links below to download the app today so you can start checking out all of the new features! iPhone: Android:

Voter Information

Due to the challenges posed by the COVID-19 pandemic, Mayor Keisha Lance Bottoms has issued Executive and Administrative Orders to expand access to the polls and make it easier for Atlanta residents and employees to vote. Executive Order – • For the November 3, 2020 election and the January 5, 2021 general election runoff, City of Atlanta employees’ permitted time off for voting is increased from two hours to four hours. Administrative Order – • Directs the City’s Chief Operating Officer to work with the Fulton and DeKalb Boards of Registration and Elections to identify how the City may assist the Boards through the possible provision of City facilities and resources to help ensure all eligible persons have an opportunity to safely vote in the general and subsequent runoff elections. • Directs the Chief of Staff to engage with the Atlanta Postmaster to obtain a comprehensive understanding of any operational changes made by the United States Postal Service which may affect or inhibit mail delivery services for Atlanta residents between now and the general election. To view the Mayor’s full press release, please click here: Voters are encouraged to visit the Georgia Secretary of State, My Voter Page by clicking here: You can find the following information: • Check voter registration status • Mail-In application request and ballot status • Poll location • Early voting locations • Elected officials • Registration information on file with the county office • Sample ballot for the upcoming election • Provisional ballot status The easiest way to request an absentee ballot for November is to use the SOS’s new online portal by clicking here: Voters with a Georgia driver’s license can use this website to request their ballot in minutes. There is no need to print, sign, and return the application if you use the portal. Registered Georgia voters who do not have a Georgia driver’s license can request their absentee ballot by visiting The first wave of ballots will be mailed to voters who submitted a request around the 15th of September.

DPW Yard Trimming and Recycling Delays

Due to a reduced workforce caused by the COVID-19 Pandemic, the Department of Public Works is experiencing delays in Solid Waste Services (SWS), especially in yard trimming and recycling collections. Yard trimming collection WILL NOT be collected at this time. Other services, such as recycling, will be delayed but WILL BE collected. While delays are occurring, SWS will continue efforts to collect these items as soon as possible. We ask that you leave containerized recycling curbside to be collected with no fines being accumulated during this time. Thanks for your patience, and if you have questions, please visit

ATL311 Closed on July 3rd

The City of Atlanta offices, including ATL311, will be closed this Friday, July 3rd in observance of Independence Day! We will resume on Monday, July 6th, with our normal business hours, 7:00am-7:00pm. However, you can still make requests on our web portal or on the ATL311 mobile app! You can download our app in your app store today by searching ATL311.    Trash collection will not be affected.