mobileContact Us at 404-546-0311, or 311

Love Our City Campaign

The annual Love Our City Community Improvement Campaign is underway now until March 15th! To submit a request, please send an email to and include Love Our City in the subject line or dial 311, Monday through Friday, 7 a.m. to 7 p.m. Requests you can submit include, but are not limited to: Trash pick-up Grass cutting Debris removal Graffiti removal Boarding abandoned buildings Requests will be reviewed on a first-come, first-serve basis and will be scheduled accordingly. Any requests received by the DOC that do not fall within the scope of the department’s capabilities will be forwarded to the appropriate city agency for consideration.

ATL311 will be open this weekend!

ATL311 will be open this weekend to assist you! We will be open on Saturday, February 2nd and Sunday, February 3rd from 10:00 am to 11:00 pm. Don’t want to call? No problem! You can message us on social media by searching for @ATL311 or you can submit your request by downloading our mobile app. Just search for ATL311 in your app store.

ATL311 Closed Monday, January 21st

We will be closed on Monday, January 21st in observance of Dr. Martin Luther King Jr. Day. We will resume with normal business hours, 7:00am-7:00pm, on Tuesday, January 22nd. Please use our website or mobile app to submit service requests during this time.

Judicial Corrections Services

The Municipal Court of Atlanta utilizes the probation supervision services of Judicial Corrections Services (JCS). JCS contact information: Telephone: (404) 591-3180 Email: In Person: 132 Mitchell St, Second Floor, Atlanta, Ga 30303

DWM service changes during Super Bowl week

Excitement and anticipation is in the air as it is anticipated that more than ONE MILLION visitors will converge on Atlanta for 10 days of events leading up to Super Bowl LIII at Mercedes-Benz stadium on February 3, 2019! More than 100 venues in downtown, Midtown and Buckhead are being used for Super Bowl events, which will result in street and lane closures and detours. In consideration of the parking limitations, street/lane closures and restrictions beginning the week of January 27, 2019 for the big game, limited parking will be available for the DWM customer service centers. It is HIGHLY encouraged for DWM customers to ride MARTA to visit the DWM Customer Service Centers at 72 Marietta Street and 55 Trinity Avenue. Please plan for significant traffic delays in and around Atlanta. Due to street/lane closures and restrictions, the following impacts to DWM’s operational services are anticipated: As of January 22, 2019, water connection and disconnection requests submitted between January 25-February 4, 2019 will be fulfilled on a first-come first-served basis after February 5, 2019. Please click here for more information.

2019 City Of Atlanta Special Election

The City of Atlanta will conduct a Special Election to fill the unexpired term of Council District 3 on Tuesday, March 19, 2019 and a run-off election if necessary Tuesday, April 16, 2019. Residents of the City of Atlanta Council District 3 will be able to cast their ballots early. One early voting poll will be open starting Monday, February 25 to Friday, March 15 from 8:30 a.m. – 5:00 p.m. at the Fulton County Government Center located at 130 Peachtree Street, SW, Atlanta 30303. No weekend voting provided. Election day is Tuesday, March 19, 2019.

Watershed IVR Scheduled Maintenance

On Wednesday, December 12th between 7:00pm and 10:00pm, the Watershed IVR server will be down for maintenance. During the maintenance, the Watershed IVR will not be available for customers to access their bill(s) or make payments, however, the DWM Online Web Portal ( will be available for customers to view their accounts and make payments.