mobileContact Us at 404-546-0311, or 311

Voter Information Now on the ATL311 App!

The #ATL311 mobile app now includes everything voters need in 1 app! The new features include: 1. Voter information easily accessible to voters 2. Early Voting Locations for City of Atlanta Citizens in Fulton and DeKalb Counties 3. Absentee Ballot Box Locations for City of Atlanta Citizens in Fulton and DeKalb Counties 4. Fulton County Mobile Bus Voting Schedule and Locations 5. Precinct and Polling Locations for City of Atlanta Citizens in Fulton and DeKalb Counties 6. A link to the Homestead Executive Summary Information for City of Atlanta Citizens in Fulton and DeKalb Counties Click one of the links below to download the app today so you can start checking out all of the new features! iPhone: http://apple.co/2Dl4PQG Android: http://bit.ly/2PCRGbk

Atlanta Citizen Review Board

The City of Atlanta has a non-violent option for citizens to deal with police misconduct. The Atlanta Citizen Review Board is an independent group of fellow citizens that investigates or mediates citizen complaints. It specializes in civilian oversight of the Atlanta Police Department and Atlanta Department of Corrections only. It gives the citizen a chance to be heard and their cases thoroughly investigated. ACRB is transparent, impartial and mandated to hold officers accountable. Every complaint is objectively evaluated by a trained investigator based on the evidence. The agency responds to all complaints within 24 hours. Atlanta Citizen Review Board can be contacted by: Phone: 404 865 8622 Email: acrb@atlantaga.gov Online: acrbgov.org

ATL311 Now Offers TTY Service!

ATL311 now offers Teletype Service (TTY)! Teletype Service (TTY) is a FREE public service to make communication by telephone easy, accessible and reliable for people who are deaf, hard of hearing, deaf-blind or have difficulty speaking. To use this service to reach the City of Atlanta 311, dial 844-402-0750 and an operator will be standing by Monday through Friday from 7:00 am-7:00 pm. 

City of Atlanta’s Response to COVID-19

The City of Atlanta (COA) is keeping abreast of ongoing developments involving the coronavirus (COVID-19). Recommended steps for protecting yourself and your family include: • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer. • Avoid touching your eyes, nose, and mouth with unwashed hands. • Avoid close contact with people who are sick. • Stay home when you are sick. • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. • Clean and disinfect frequently touched objects and surfaces with disposable wipes. • If you have recently returned from a country with ongoing COVID-19 (coronavirus) infections, monitor your health and follow the instructions of public health officials. NOTE: City of Atlanta closures and/or changes to service delivery will be communicated via network, social media and the COA website. For additional information regarding the City of Atlanta’s response to the coronavirus (COVID-19), please visit the City’s website (link below). https://www.atlantaga.gov/government/mayor-s-office/city-of-atlanta-covid-19-response

Download the ATL311 Mobile App Today!

Download the ATL311 Mobile App Today! The ATL311 Mobile App is available on iPhone and Android devices and you can find it in your app store by searching ATL311 or by selecting the correct link listed below. Android Apple Just a few of the many benefits of having the ATL311 app include: • An immediate service request number after submitting your request • Easily upload a photo along with your request • A personalized list of service requests you submitted along with the status • Access to the “My City” feature to find the nearest Fire or Police station, streetcar or Marta stop or see what NPU or council district you are in • Connect to The Department of Public Works Solid Waste calendar to view your collection day or find out what items you can recycle • Submit your bulk collection request Already downloaded the app? To ensure it is the best it can be, we would love to hear your feedback. Email ATL311MobileAppSup@atlantaga.gov and tell us your experience.

Fix-It Atlanta- Operation Clean Sweep

The City of Atlanta is publicly launching Phase 2 of Fix-It Atlanta with ‘Operation Clean Sweep’ (OCS) during the week of September 28, 2020. The renewed initiative is aimed at improving the quality of life for Atlanta residents and visitors through proactive clean-up and beautification efforts across the City. The Department of Public Works (DPW), the Department of Parks and Recreation (DPR), Atlanta Department of Transportation (ADOT) and ATL311 have combined resources to better maintain and enhance the City’s public spaces while increasing responsiveness to areas in need of heightened attention. We look forward to helping you make this effort a success by contacting the City to report these issues and to request services in your neighborhood or community.

Voter Information

Due to the challenges posed by the COVID-19 pandemic, Mayor Keisha Lance Bottoms has issued Executive and Administrative Orders to expand access to the polls and make it easier for Atlanta residents and employees to vote. Executive Order – • For the November 3, 2020 election and the January 5, 2021 general election runoff, City of Atlanta employees’ permitted time off for voting is increased from two hours to four hours. Administrative Order – • Directs the City’s Chief Operating Officer to work with the Fulton and DeKalb Boards of Registration and Elections to identify how the City may assist the Boards through the possible provision of City facilities and resources to help ensure all eligible persons have an opportunity to safely vote in the general and subsequent runoff elections. • Directs the Chief of Staff to engage with the Atlanta Postmaster to obtain a comprehensive understanding of any operational changes made by the United States Postal Service which may affect or inhibit mail delivery services for Atlanta residents between now and the general election. To view the Mayor’s full press release, please click here: https://www.atlantaga.gov/Home/Components/News/News/13434/672 Voters are encouraged to visit the Georgia Secretary of State, My Voter Page by clicking here: https://www.mvp.sos.ga.gov/MVP/mvp.do. You can find the following information: • Check voter registration status • Mail-In application request and ballot status • Poll location • Early voting locations • Elected officials • Registration information on file with the county office • Sample ballot for the upcoming election • Provisional ballot status The easiest way to request an absentee ballot for November is to use the SOS’s new online portal by clicking here: https://ballotrequest.sos.ga.gov/. Voters with a Georgia driver’s license can use this website to request their ballot in minutes. There is no need to print, sign, and return the application if you use the portal. Registered Georgia voters who do not have a Georgia driver’s license can request their absentee ballot by visiting iwillvote.com. The first wave of ballots will be mailed to voters who submitted a request around the 15th of September.

COVID-19 Text Alerts

The City of Atlanta has activated a text message service for COVID-19 updates. Sign up by texting “ATLCOVID19” or “ATLSTRONG” to 888777. For more information, please visit https://atlstrong.org/.

New Scheduled Bulk Pick-Up!

The City of Atlanta currently collects bulk rubbish within each quadrant one week out of each month. Beginning April 1, 2019, Solid Waste Services will schedule bulk pick-ups. Things to Know for Scheduled Bulk Pick-Up Beginning April 1, 2019: • Customers may have up to 12 scheduled bulk pick-ups a year; if exceeded, the resident is charged a fee of $325 • Bulk items shall not be placed at the curb before 7 p.m. on the day before the scheduled pick-up day • If bulk items are placed on the curb before 7 p.m. the day before, a citation will be issued • If bulk items are placed on the curb without scheduling, written warnings will be issued from April 2019-June 2019 • Effective July 1, 2019, residents will be charged $325 for not scheduling bulk • Bulk must be scheduled in advance What is considered bulk? • Mattresses (3 or more) • Sleeper sofa • Dining room set • White goods (washer, dryer, refrigerator, stove) • Bedroom suite (dresser + chest of drawers + nightstand + mattress) • 20+ bags of yard trimmings What is not considered bulk? • Tires • Motor Vehicle Parts • Building Material/Construction & Demolition Waste How do you schedule bulk pick-up? • Call 311 at 404-546-0311 • Online at www.ATL311.com • Mobile app by searching ATL311 in your app store • @ATL311 on social media For more information click here!

Get social with us!

For the latest City of Atlanta news, tips, updates, and much more…. follow us on social media @ATL311 or click on one of the links below! Twitter Facebook Instagram Youtube Reddit Snapchat: Search for ATL311 from your mobile app SeeClickFix: Search for ATL311 or just report an issue within the city limits Nextdoor: Find ATL311 under the City of Atlanta Public Agency if you reside within the city limits