solution home » services » solution Recycling Bin Replacement-Damaged by City WorkerThe City of Atlanta Solid Waste Services (SWS) will replace recycling bins that are damaged by the SWS Operators. If your recycling bin was damaged by a city worker, the following methods can be used to request a replacement: • Contact Customer Service at 404-546-0311. • Submit a request online via the Create Request tab below:   In the Customer Notes field, document the following:   • How the bin was damaged   • Who damaged the bin   • Where the bin is damaged   • Single or multi-family dwelling   • Approximate age of the bin   • If located in a gated community, please include the gate code. ***NOTE: FOLLOWING AN INVESTIGATION, BIN REPLACEMENT WILL BE DETERMINED***Be sure to place the damaged bin at the curb on your next collection day. A crew will be by the following business day to inspect and/or replace the damaged bin.This Article was created on: 12/20/2016This Article was last updated on: 04/23/2020You can tell us about your request here on the internet OR by calling the Customer Service Center at 311, or 404-546-0311.