solution home » services » solution Water and Sewer Bill Not ReceivedIf you have not received a water and sewer account bill or would like to receive a duplicate bill, you may submit an online request by clicking on the Create Request button below and providing the following information:  (1) Full name  (2) Contact information  (3) Service address  In the Customer Notes box, include  (4) Account number  (5) Last four digits of your social security number or tax ID  (6) Specific request and other pertinent details that may assist us in fulfilling your request. You may also fax your request to 404-221-9518. Your request will be reviewed during normal business hours. If additional account verification is required, the water/sewer account holder will be notified. NOTE: Please submit only one request, per account at a time.For further assistance, contact Customer Service at 404-546-0311. This Article was created on: 07/16/2018This Article was last updated on: 09/25/2020You can tell us about your request here on the internet OR by calling the Customer Service Center at 311, or 404-546-0311.