solution home » services » solution Information on How to Request an Account AdjustmentCustomers who have made a repair on private property had a repair made by the City of Atlanta Department of Watershed or fallen victim to vandalism, may be eligible for an account adjustment.Per the City of Atlanta Code 154, the Department of Watershed Management is only allowed to grant adjustments to a billing account for the following: • Meter leaks • Underground leaks • Other Identified leaks (above ground pipes) • Toilet/Faucet (certified medical documentation of hearing impairment required) • VandalismCustomers that are dissatisfied with the adjustment decision have the right to appeal within seven (7) business days of the date that the decision letter was mailed.Criteria for requesting an adjustment due to repair of a water leak or vandalism: • Adjustment request must be completed online, via mail, via FAX, or in person • Adjustment request must be requested in writing by the customer unless the repair was conducted by the Department of Watershed Management (DWM). For DWM repairs ONLY, customers may submit an adjustment request via phone at 404-546-0311 • Request must be received within 12 months of the bill in dispute • Customer must pay the average bill amount, as determined by the department, for the billing period(s) requested for an adjustment • Upload/Attach the Adjustment Request for Repair or Vandalism form (see link below) • Upload/Attach all plumbers’ invoices, receipts for parts, a statement detailing supplies on hand for self-repairs, and/or police reportsHow to request an adjustment due to repair of a water leak or vandalism:• Online – ATL311.com - Click the Create Request button below • Facsimile – 404-221-9518 Attn: Adjustment Request (see link below)• Mail – 2 City Plaza, 72 Marietta St., Atlanta, GA 30303 Attn: Office of Customer Care & Billing ServicesTo submit an online request for an account adjustment due to repair of a water leak or vandalism click the Create Request button below. Complete all fields, including:(1) Contact First and Last Name (Business Name if applicable)(2) Email Address(3) Service AddressIn the Customer Notes box, include:• Account Number(s)• Bill date(s) in which requesting adjustment • Length of time issue occurred• In “Address” field, please enter the service address, not the mailing addressUtilize the Attach New File button to upload all plumbers’ invoices, receipts for parts, a statement detailing supplies on hand for self-repairs, and/or police reportsThe City of Atlanta does not adjust bills based on toilet/faucet leaks except in cases where medical certification for a qualified hearing impairment is provided.For further assistance, contact Customer Service at (404) 546-0311.I agree that by providing my email address on this form, all notifications concerning this adjustment request may be sent by the City to this email address. If you do not provide an email address, the decision letter will be mailed to you via the US Postal Service.ADJUSTMENT REQUEST FORMThis Article was created on: 03/26/2020This Article was last updated on: 09/24/2020You can tell us about your request here on the internet OR by calling the Customer Service Center at 311, or 404-546-0311.
