solution home » services » solution Account Holder Request To Close/Transfer Water And Sewer AccountAccount holders of properties, who wish to disconnect or transfer water /sewer service, may submit a request online or by mobile device via the Department of Watershed Management (DWM) Customer Web Portal (link below).If the account holder is deceased, mail a copy of the account holder's death certificate with seal and a copy of the water and sewer bill payment slip to P.O. Box 105275, Atlanta, GA 30348. The water and sewer account will not be closed until these documents are received. Note: Account registration is required to disconnect or transfer water/ sewer service via the DWM Customer Web Portal. To close an account:• Submit a disconnection request via the web portal or fax to 404.979.6787• Provide a forwarding address in the notes section To transfer an account within the city service area:• Submit a disconnection request for the current address via the web portal or fax and• Submit a new service request for the new address via the web portal or fax to 404.979.6787 Notification of receipt of the request will be issued within 1 business day after submission. If moving inside the city, all balances must be paid in full before services can be transferred. Payments may be made – • Online via the DWM Customer Web Portal (link below) • By phone via 404-546-0311 Failure to disconnect water and sewer service when vacating a property may result in liability for water and sewer charges. For further assistance, contact Customer Service at 404-546-0311 or on Facebook, Twitter or Instagram at @ATL311.DWM Customer Web PortalDWM Online PaymentDWM Customer Web Portal FAQsForm to Disconnect Water ServicesThis Article was created on: 07/09/2020This Article was last updated on: 09/24/2020
