solution home » services » solution Potholes***Due to the pandemic this service may be delayed, please continue to reach out to ATL311 for any updates.***A pothole is surface level damage to a street or a depression/hollow in a road surface caused by wear or subsidence.Need to report a pothole? Click the ‘create request’ link below to get started or you may contact Customer Service at 404-546-0311 or on Facebook, Twitter or Instagram at @ATL311. **NOTE: Potholes on state routes should be referred to the Georgia Department of Transportation at 511.**This Article was created on: 02/23/2014This Article was last updated on: 09/18/2020You can tell us about your request here on the internet OR by calling the Customer Service Center at 311, or 404-546-0311.