solution home » services » solution Late Fee or Penalty for a Water and Sewer AccountTo request that a late fee or penalty be removed from a water and sewer account, you may submit an online request by providing the following information: (1) Full name (2) Contact information (3) Service address In the Customer Notes box, include (4) Last four digits of your social security number or tax-id for verification (5) Account number, along with any associated residential, commercial and irrigation accounts(6) Specific request and other pertinent details that may assist us further with fulfilling your requestYou may also fax your request to 404-221-9518. Please submit only one request, per account at a time.Your request will be reviewed during normal business hours. If additional account verification or documentation is required, the water/sewer account holder will be notified. NOTE: Only one courtesy fee removal is granted within a 12-month rolling calendar year.For additional assistance, contact Customer Service at 404-546-0311.ATL311.comThis Article was created on: 03/25/2014This Article was last updated on: 11/20/2020You can tell us about your request here on the internet OR by calling the Customer Service Center at 311, or 404-546-0311.
