solution home » services » solution Black Ice on Road and Other Dangerous Snow and Ice Related Conditions on RoadwayIf Black Ice is present on the road or there are other dangerous snow and ice related conditions on the roadway:    • Contact ATL311 at 404.546.0311 between the hours of 7 am and 8 pm Monday through Friday or  • Submit an online service request via the Create Request button below To report a hazardous road condition outside of normal business hours and city holidays, please contact 678-221-1633.This Article was created on: 12/04/2014This Article was last updated on: 09/14/2020You can tell us about your request here on the internet OR by calling the Customer Service Center at 311, or 404-546-0311.