solution home » services » solution Property Owner Request to Establish New Water and Sewer Bill Account ServicesTo start new water and sewer service, you may submit an online request. Please provide: (1) A completed New Service Application including your contact information;(2) Copy of the Closing Statement, Closing Disclosure (HUD), Settlement Statement (HUD-1) or Warranty Deed including the physical address of the property within the body of the document or Tax Information if name/address is not on the Deed; and, (3) A legible copy of government issued identification in the applicant(s) name(s) such as a valid Driver's License or Passport. Click on the Create Request button, complete the fields placing information that may assist with fulfilling your request in the Summary of Request box. Utilize the Attach New Files in the Attachments section to attach up to 3 acceptable file types (such as the Application, Closing/Settlement Statement or Deed, ID) followed by clicking on the Submit Request button to send in your request. You also have the option of faxing your documentation to 404-221-9518. New customers will be charged a deposit and an account establishment fee which you will see on your service account bill. For more information, visit the below website(s). The ATL311 Portal is available 24-hours a day. For further assistance or help with completing the Service Request form please contact Customer Service at 404-546-0311 between 7:00 a.m. and 6:00 p.m., Eastern Standard Time, Monday through Friday.Note: Please submit the appropriate supporting documentation and account details in order to resolve your request in a timely manner.Establish ServiceAtlanta Surrounding Government JurisdictionsWater and Sewer Service ApplicationYou can tell us about your request here on the internet OR by calling the Customer Service Center at 311, or 404-546-0311.