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Privacy Policy

The ATL311 web portal adheres to and follows the practices and procedures described below for the purpose of assuring the privacy of visitors to the ATL311 web portal and customers who use ATL311.  The ATL 311 is provided as a service from the Atlanta City government.  The City of Atlanta (“City”) is committed to maintaining your online privacy and makes every effort to ensure your rights are protected. The City reserves the right to change these practices and procedures at any time and from time to time without prior notice.  The following is not intended and should not be interpreted as a contract of any nature, either expressed or implied.

The ATL311 Privacy Policy provides the framework for how and when ATL311 collects, maintains, uses, or disseminates personal information on individuals. Personal information includes records that can be retrieved by personal identifiers such as name, social security number, or other identifying number or symbol.   Individuals are entitled to access to his or her records and to request corrections of these records if applicable.

In accordance with City policy, our policy prohibits the disclosure of private information, personal identifying information, or private records without consent of the individual. Personally identifiable information (“PII”) is any information that can be used to identify, contact, or locate an individual, either alone or combined with other easily accessible sources. It includes information that is linked or linkable to an individual, such as medical, educational, financial and employment information.  ATL311 prohibits the disclosure of any PII on its web portal and no PII will be disclosed through our data, statistics, or information services unless such disclosure is required by applicable law or by court order.

If you choose to share personal information with ATL311, that information is available only to City employees who provide a service related to your correspondence. Access is given to those qualified professionals who are assigned the job of providing city services consistent with your interactions with ATL311 web site.

As a visitor to our site, your IP address is automatically collected solely to track the number of computers used to visit our site, the pages visited most often, and the timeframe used most frequently. This statistical data is gathered to analyze what information is most frequently requested by the public and how ATL311 can provide improved customer service. However, we do not collect or track personal information on any individual using the site.

Disclaimer of Liability: Every effort is made by ATL311 to have accurate and complete information. However, as processes change, we cannot guarantee that there will be no errors in the information provided.  With respect to the information provided on this website, neither the City of Atlanta, ATL311 nor their employees or contractors make any warranty, either express or implied, including warranties of merchantability or fitness for a particular purpose regarding any information provided by ATL311 available on this website.  Additionally, the City does not assume any legal liability for the accuracy, completeness, or usefulness of any information, product, or process disclosed herein.