web
You’re offline. This is a read only version of the page.
close
Skip to main content
  • Sign in
Back
Submit a Case
    • All
    • Cases
    • Knowledge Articles

Services

  • Business items
    • Licensing and Permitting items
    • Liens and Bankruptcy items
    • Payments and Credits items
    • Suppliers items
    • Taxation items
  • Emergency Services items
    • Emergency Preparedness items
    • Weather items
  • Garbage, Recycling, and Graffiti items
    • Bin Request items
    • Dead Animal items
    • Graffiti Removal items
    • Illegal Dumping items
    • Recycling items
    • Trash items
    • Yard Trimmings items
  • Government items
    • Federal and State Law items
    • Municipal Courts items
    • Record Requests items
  • Housing, Buildings, and Construction items
    • Building Permits items
    • Home Owner Information items
    • Housing Assistance items
    • Zoning items
  • Parks and Trees items
    • Park Maintenance items
    • Trees items
  • Public Safety items
    • Claims items
    • Code Enforcement items
    • Community-Oriented Policing items
    • Fire Prevention items
    • Inmate Services items
    • Police Reports items
    • Safety Inspections items
  • Recreation and Event Planning items
    • Activities items
    • Event Permits items
    • Facility Requests items
  • Streets and Sidewalks items
    • Bridge Repair items
    • Pothole items
    • Right of Way items
    • Sidewalk Defects items
    • Street Repair items
  • Supportive Services items
  • Traffic and Parking items
    • Parking Meter items
    • Parking Tickets items
    • Parking Violations items
    • Pay Parking Ticket items
    • Right of Way items
    • Signs and Signals items
    • Transportation items
  • Utilities items
    • Flooding items
    • Sewer items
    • Street Lights items
    • Water items
    • Water Bill items
    • Water Services items
Account Holder Request To Close/Transfer Water And Sewer Account
Learn more
Can I read my own water meter?
Learn more
Can I turn my water service on myself?
Learn more
Clean Water Atlanta – Consent Decree Program
Learn more
Cost of Permit for Sewer Connection
Learn more
Customer Report a Burst Pipe Turn Off Water - Large Meter
Learn more
Customer Report a Burst Pipe Turn On Water - Large Meter
Learn more
Customer Report of No Water
Learn more
Customer Reporting a Possible Sewer Backup
Learn more
Customer Reporting a Possible Sewer Spill
Learn more
Customer Reporting Cave-In/Sink Hole In Yard, Street, and/or Sidewalk
Learn more
Customer Reports a Leaking or Damaged Fire Hydrant
Learn more
Customer Reports Street Flooding or Possible Clogged Basin
Learn more
Discoloration of Creek
Learn more
DWM - Customer Report a Burst Pipe Turn Off Water
Learn more
DWM - Customer Requests A Credit Transfer Between Water and Sewer Accounts
Learn more
DWM - Missing Payment on a Water and Sewer Account
Learn more
DWM - Report a Missing or Damaged Water Meter Lid - Large Meter
Learn more
DWM Enrichment Workshops
Learn more
Erosion Complaint
Learn more
Grease Management - Information About Fats, Oils, And Grease Program
Learn more
Grease Trap Requirements and Plan Reviews
Learn more
Help Understanding How To Read Your Water Bill
Learn more
High Water Pressure Complaint
Learn more
How are water and sewer repair requests prioritized?
Learn more
How can I change over from a septic tank to city (public) sewer?
Learn more
How often am I billed for water and sewer service?
Learn more
How often are storm drains/catch basins cleaned?
Learn more
How often are water meters read?
Learn more
How to Request Adjustment of Streetlight Brightness
Learn more
How to Set Up Your Water and Sewer Account for Online Viewing and/or Payment
Learn more
Information about Payment Assistance Programs Via Social Service Agencies
Information about Payment Assistance Programs Via Social Service Agencies
Learn more
Information About Senior Citizen Discount Program for Water and Sewer Bill
Learn more
Information About Storm Water Runoff and Stormwater Management
Storm water runoff occurs when precipitation from rain or snowmelt flows over the ground. Impervious
Learn more
Information about the City of Atlanta's Toilet Rebate Program
Learn more
Information About Water Conservation
Learn more
Information Regarding Septic Tanks And Related Billing
Learn more
No Wipes In Pipes
Learn more
Online Password Reset Assistance to Access Your Water and Sewer Account
Learn more
Owner of Multiple Unit or Commercial Property Request to Close Water and Sewer Account
Learn more
Property Owner or Renter Request to Establish New Water and Sewer Bill Account Services
Learn more
Property Owner, Renter, Attorney, or Lender Request for Pay-Off Information On A Water/Sewer Account
Learn more
Replace/Readjust Loose Street Plate for Department of Watershed
Learn more
Report A Damaged or Missing Manhole Lid or Storm Drain Grate/Cover
Learn more
Report a Missing or Damaged Water Meter Lid – Small Meter
Learn more
Report Concerns About Power Lines
Learn more
Report Discolored or Odorous Water Coming Out Of Faucet
Learn more
Report Foul Sewer Odor
Learn more
Report Low Water Pressure
Learn more
Report of Leaking Or Broken Water Meter
Learn more
Report Possible Misuse of Water Services and Meter or Fire Hydrant Illegal Consumptions
Learn more
Report Possible Water Leak or Main Break
Learn more
Schedule a Department of Watershed Management Water Treatment Facility Tour
Learn more
Scheduling a Preconstruction Meeting for Land Disturbance Projects
Learn more
Security Code Request to Access your Water and Sewer Account
Learn more
Soil Brought to Change Ground Elevation
Learn more
Some FAQ's About Water/Sewer Rates
Learn more
Street Light Repairs
Learn more
Utility Poles Blocking Sidewalk Access
Learn more
Water and Sewer Letter of Availability Request

Utilize this article if you need to verify connectivity to City of Atlanta Services before beginning a building project

Learn more
Water or Sewer Service Line Warranties
Learn more
Water Testing Resource Site For Home Or Business
Learn more
Watering Restrictions and Guidelines
Learn more
What is a sewer cleanout and where do I find it?
Learn more
What is a sewer service lateral?
Learn more
What is a storm water inlet?
Learn more
What is flow monitoring?
Learn more
What is municipal sewage?
Learn more
What is Watershed Protection?
Learn more
Where can I pay my water bill?
Learn more
Who do I contact to make a modification to my creek or stream?
Learn more
Who is responsible for maintaining creeks in the City of Atlanta?
Learn more
Will I have to pay to have my water service reconnected if it is cut off due to non-payment?
Learn more
Moving Atlanta Forward
Contact Us

ATL311 Customer Service

Email: atl311@atlantaga.gov

Call: 3-1-1 or 404-546-0311

Fax: 404-221-9518

Services for Accessibility Georgia Relay – Dial 711

Office Hours: Monday - Friday 7am - midnight

Have a question? Reach us here

Social Media

Follow us on social media

Twitter Youtube Instagram Facebook Nextdoor Reddit Seeclickfix
ATL311 Mobile App

With the ATL311 mobile app, City services are just a few taps away. Download the app for Android or iPhone and start requesting some of the City's most popular services.

Google Play App Store