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Account Holder Request To Close/Transfer Water And Sewer Account
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Can I read my own water meter?
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Can I turn my water service on myself?
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Clean Water Atlanta – Consent Decree Program
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Cost of Permit for Sewer Connection
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Customer Report a Burst Pipe Turn Off Water - Large Meter
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Customer Report a Burst Pipe Turn On Water - Large Meter
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Customer Report of No Water
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Customer Reporting a Possible Sewer Backup
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Customer Reporting a Possible Sewer Spill
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Customer Reporting Cave-In/Sink Hole In Yard, Street, and/or Sidewalk
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Customer Reports a Leaking or Damaged Fire Hydrant
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Customer Reports Street Flooding or Possible Clogged Basin
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Discoloration of Creek
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DWM - Customer Requests A Credit Transfer Between Water and Sewer Accounts (DWM USE ONLY)
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DWM - Missing Payment on a Water and Sewer Account (DWM USE ONLY)
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DWM - Report a Missing or Damaged Water Meter Lid - Large Meter (DWM USE ONLY)
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DWM Enrichment Workshops
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Erosion Complaint
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Grease Management - Information About Fats, Oils, And Grease Program
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Grease Trap Requirements and Plan Reviews
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Help Understanding How To Read Your Water Bill
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High Water Pressure Complaint
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How are water and sewer repair requests prioritized?
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How can I change over from a septic tank to city (public) sewer?
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How often am I billed for water and sewer service?
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How often are storm drains/catch basins cleaned?
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How often are water meters read?
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How to Request Adjustment of Streetlight Brightness
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How to Set Up Your Water and Sewer Account for Online Viewing and/or Payment
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Information about Payment Assistance Programs Via Social Service Agencies
Information about Payment Assistance Programs Via Social Service Agencies
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Information About Senior Citizen Discount Program for Water and Sewer Bill
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Information about the City of Atlanta's Toilet Rebate Program
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Information About Water Conservation
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Information Regarding Septic Tanks And Related Billing
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No Wipes In Pipes
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Online Password Reset Assistance to Access Your Water and Sewer Account
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Owner of Multiple Unit or Commercial Property Request to Close Water and Sewer Account
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Property Owner or Renter Request to Establish New Water and Sewer Bill Account Services
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Property Owner, Renter, Attorney, or Lender Request for Pay-Off Information On A Water/Sewer Account
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Replace/Readjust Loose Street Plate for Department of Watershed
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Report A Damaged or Missing Manhole Lid or Storm Drain Grate/Cover
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Report a Missing or Damaged Water Meter Lid – Small Meter
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Report Concerns About Power Lines
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Report Discolored or Odorous Water Coming Out Of Faucet
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Report Foul Sewer Odor
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Report Low Water Pressure
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Report of Leaking Or Broken Water Meter
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Report Possible Misuse of Water Services and Meter or Fire Hydrant Illegal Consumptions
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Report Possible Water Leak or Main Break
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Schedule a Department of Watershed Management Water Treatment Facility Tour
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Scheduling a Preconstruction Meeting for Land Disturbance Projects
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Security Code Request to Access your Water and Sewer Account
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Soil Brought to Change Ground Elevation
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Some FAQ's About Water/Sewer Rates
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Street Light Repairs
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Utility Poles Blocking Sidewalk Access
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Water and Sewer Letter of Availability Request

Utilize this article if you need to verify connectivity to City of Atlanta Services before beginning a building project

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Water or Sewer Service Line Warranties
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Water Testing Resource Site For Home Or Business
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Watering Restrictions and Guidelines
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What is a sewer cleanout and where do I find it?
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What is a sewer service lateral?
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What is a storm water inlet?
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What is municipal sewage?
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What is Watershed Protection?
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Where can I pay my water bill?
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Who do I contact to make a modification to my creek or stream?
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Who is responsible for maintaining creeks in the City of Atlanta?
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Will I have to pay to have my water service reconnected if it is cut off due to non-payment?
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Moving Atlanta Forward
Contact Us

ATL311 Customer Service

Email: atl311@atlantaga.gov

Call: 3-1-1 or 404-546-0311

Fax: 404-221-9518

Services for Accessibility Georgia Relay – Dial 711

Office Hours: Monday - Friday 7am - midnight

Have a question? Reach us here

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